Jessica Renner
Mt. Vernon,KY
Summary
Business-driven Vice Presdient with experience building client rapport and mentoring and coaching employees. Demonstrates sound judgment and consistently achieves low churn rate and high-quality production among teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
REHAB AND ADDICTION VOLUNTEER
ROCKCASTLE REHAB AND ADDICTION
06.2016 - Current
- Serves as a volunteer with the program to help establish outreach and treatment for the local community
- Work directly with Director of the program in coordinating treatments for clients and locating open beds for inpatient treatments
- Helped establish My Brother's Keeper rehabilitation center for substance abuse that with be opening in March 2019
- Conduct effective outreach efforts to support Oploid epidemic efforts in the local area
- Coordinated fundraisers to raise money for the opening of My Brother's Keeper facility
- Public speaking to raise awareness and support for substance abuse outreach
- Knowledge in Unite Vouchers process: know the procedures, required documentation, and established guidelines to quality
- Help clients to apply for insurance as needed
- Transport clients to detox treatment facities and attend tout proceedingt.
ADMISSIONS SPECIALIST
RECOVERY WORKS
07.2018 - 11.2021
- Provide outreach in the local community to assist client's in entering treatment
- Performed pre screening assessments for new clients entering the facility
- Assisted in developing aftercare plans and locating long term treatment centers for clients to attend
- Conduct effective outreach efforts to support Opioid epidemic efforts in the local area
- Help clients to apply for insurance as needed
- Public speaking to raise awareness and support for substance abuse outreach.
- Contributed to increased enrollment numbers through proactive outreach, attending recruitment events, and maintaining relationships with prospective students.
- Enhanced the efficiency of the admissions process by streamlining application procedures and implementing online tools.
- Collaborated with academic departments to ensure accurate program information was provided to applicants, optimizing their decision-making process.
ADMINISTRATIVE ASSISTANT
ROCKCASTLE STONES MASONRY
01.2018 - 01.2021
- Serves as main point of contact for the corporation United Quick Booke to have payroll for company employees, tax documents and prepare company taxes
- Collects cost estimates for contracts and submits bids for competing business
- Photocopy, fax, and mall required documents
- Maintain electronic and hard copy filing system
- Retrieve documents from filing system
- Handle requests for information and data
- Prepare written responses to routine enquiries
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Prepare and modify documents including correspondence, reports, drafts, memos, and emails
- Schedule and coordinate meetings, appointments and travel arrangements for management.
SUBSTANCE ABUSE PEER SUPPORT
THE ADANTA GROUP
03.2018 - 07.2018
- Establish relationships based on a shared affiliation and a deep understanding of client's experiences
- Offer support, strength, and hope to clients, which allows for personal growth, wellness promotion, and recovery
- Provide assistance that promotes a sense of belonging within the community
- Help clients develop self-efficacy through role modeling and assisting clients with ongoing recovery through mastery of experiences and finding meaning, purpose, and social connections in their lives
- Provide informational, emotional, and intentional support
- Develop a one-on-one relationship in which my experiences with recovery encourage, motivate, and support a client in recovery
- Connect the client with professional and nonprofessional services and resources available in the community
- Facilitate and/or lead recovery-oriented group activities, including support groups and educational activities
- Help clients make new friends and build healthy social networks through emotional, instrumental, informational, and affiliation types of peer support.
SALES ASSOCIATE
PEBBLES JONES JEWELRY, LLC
03.2016 - 01.2018
- Served as a sales associate and assembler for the company selling jewelry
- Responded to telephone inquiries by providing quality services to customers and associates
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Pioneered new accounts and maintained a strong, growing customer base
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
- Filled orders, packaged, and shipped goods.
MANAGER
ROCK N ROLL INC. (DENNY'S RESTAURANT)
02.2013 - 01.2016
- Responsible for managing all the restaurant's daily operations
- Opened and closed each shift due to 24-hour operations
- Hired and trained employees
- Maintained staff scheduling
- Responded to customers concerns, complaints and ensured customers satisfaction
- Supervised 25 employees
- Paid vendors for goods and services
- Ensured staff were following safety protocol, company policies and state regulations.
Patient Care Navigator
Recovery Works
01.2019 - 11.2023
- Work with agencies to place substance abuse patients into treatment .
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
Vice President of Operations
Lake Cumberland Recovery
11.2021 - Current
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased profitability with cost control measures and revenue generation initiatives.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
Education
HIGH SCHOOL DIPLOMA -
ROCKCASTLE HIGH SCHOOL
05.1998
Skills
- 8 years' experience coordinating services for clients entering substance abuse rehabilitation
- 8 years' experience networking with substance abuse community resources and establishing strong working relationships In the states of Kentucky, Tennessee, Ohio, West Virginia, Alaska, and North Carolina
- Process Improvements
- Operations Oversight
- Cost Analysis and Savings
- Strategic Planning and Execution
- Purchasing and Planning
- Operations Management
- Collaborated with the courts in assisting those who are under Casey Law to find long term treatment that is appropriate for their needs
Certification
Registered Alcohol and Drug Peer Support Specialist #241721
References
- Angela Mink, 606-308-3892
- Kimberly Gibson, 606-308-9655
- Elaine Eggers, 606-219-5660
- Jenna Noe, 606-280-6092
Timeline
Vice President of Operations
Lake Cumberland Recovery
11.2021 - Current
Patient Care Navigator
Recovery Works
01.2019 - 11.2023
ADMISSIONS SPECIALIST
RECOVERY WORKS
07.2018 - 11.2021
SUBSTANCE ABUSE PEER SUPPORT
THE ADANTA GROUP
03.2018 - 07.2018
ADMINISTRATIVE ASSISTANT
ROCKCASTLE STONES MASONRY
01.2018 - 01.2021
REHAB AND ADDICTION VOLUNTEER
ROCKCASTLE REHAB AND ADDICTION
06.2016 - Current
SALES ASSOCIATE
PEBBLES JONES JEWELRY, LLC
03.2016 - 01.2018
MANAGER
ROCK N ROLL INC. (DENNY'S RESTAURANT)
02.2013 - 01.2016
HIGH SCHOOL DIPLOMA -
ROCKCASTLE HIGH SCHOOL
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