Jessica Rentfro
Riverside,CA
Summary
Personable and empathetic individual with knack for engaging and supporting customers. Possesses foundational knowledge of customer service principles and adept at using communication and problem-solving skills to meet customer needs. Aims to create positive experiences and foster customer loyalty.
Overview
3
3
years of professional experience
Work History
Frozen Yogurt Shop Worker
Yogurtland
12.2023 - 10.2024
- Trained new employees on store procedures, ensuring consistency across all team members'' performance levels.
- Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
- Greeted incoming customers and provided reliable, friendly customer service.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared fresh ingredients daily for toppings bar, ensuring quality and variety for customers.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Store Associate
Walgreens
06.2023 - 09.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Kohl’s Store Associate
Kohls Department Store
10.2022 - 02.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Frozen Yogurt Shop Worker
Golden Spoon
12.2021 - 08.2022
- Trained new employees on store procedures, ensuring consistency across all team members'' performance levels.
- Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
- Greeted incoming customers and provided reliable, friendly customer service.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared fresh ingredients daily for toppings bar, ensuring quality and variety for customers.
- Processed sales transactions for cash, debit, and credit purchases.
Education
High School Diploma -
Martin Luther King High School
Riverside, CA05-2024
Skills
- Energy and enthusiasm
- Patience and Empathy
- Efficient Work Pace
- Reliability and punctuality
- Maintaining cleanliness
- Opening and closing duties
- Menu Memorization
- Order Accuracy
- Promoting Specials
- Food safety practices
- Adhering to Policies
- Cross-training
- Adapting to Rushes
- Teamwork
- Customer Service
- Cleaning and organization
CPR certified
I did a CPR training through the American Heart Association to be able to perform CPR protocols in emergency situations.
Timeline
Frozen Yogurt Shop Worker
Yogurtland
12.2023 - 10.2024
Store Associate
Walgreens
06.2023 - 09.2023
Kohl’s Store Associate
Kohls Department Store
10.2022 - 02.2023
Frozen Yogurt Shop Worker
Golden Spoon
12.2021 - 08.2022
High School Diploma -
Martin Luther King High School