Jessica Resendiz
Dalton,GA
Summary
I'm an efficient and detailed oriented person who takes initiative and has innate drive to succeed. I’m looking for a job where I can use both my front office and customer service experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chiropractor's Assistant/Receptionist
LifeTouch Chiropractic
Dalton, GA
12.2019 - Current
- Receive, record and file medical payments by check, cash and credit card
- Schedule, reschedule and handle cancelled appointments for patients
- Perform basic patient vitals/X-Rays & therapies when it's necessary
- Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Notarize legal medical record requests from attorneys and worker's comp companies
- Verify insurance
- Assist with medical coding and billing tasks.
Phlebotomist
Dalton Family Practice
06.2018 - 10.2018
- Obtained blood specimens by performing venipunctures and finger sticks
- Logged patient information and recorded results into system using DocMan
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
Phlebotomist
AdventHealth Gordon Hospital
04.2018 - 06.2018
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
Front Desk Receptionist Medical Records Floater
Dalton Family Practice
11.2016 - 04.2018
- Faxed & received medical records from patients and/or other medical facilities
- Managed master calendar and scheduled appointments for 8 providers based on optimal patient loads and clinician availability
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Promptly answered multi-line phone system and greeted callers enthusiastically
Customer Service Representative
Family Dollar
06.2015 - 01.2017
- Provided customer engagement in positive and approachable manner
- Assisted in maintaining a clean,well-stocked store for customers during their shopping experience
- Remained constantly aware of customer activity to ensure a safe and secure shopping environment
Cashier & Apparel Sales Associate
Academy Sports + Outdoors
03.2014 - 07.2015
- Helped customers with questions,problems and complaints in person & via telephone
- Organized racks and shelves to maintain the visual appeal of the store
- Developed positive customer relationships through friendly greetings and excellent service
Education
Certificate - Medical Billing And Coding
Georgia Northwestern Technical College
Dalton, GA07.2024
Mini-Certificate - Phlebotomy
Dalton State College
Dalton,GA2018
Skills
- Bilingual : English & Spanish
- Computer proficiency
- Medical Terminology
- Insurance Verification
- Organizational Skills
- Chiropractic CPT & ICD-10 Codes knowledge
- Chiropractic EHR and practice management software : Rapid by ACOM Health
Certification
- CNP - Certified Notary Public
Timeline
Chiropractor's Assistant/Receptionist
LifeTouch Chiropractic
12.2019 - Current
Phlebotomist
Dalton Family Practice
06.2018 - 10.2018
Phlebotomist
AdventHealth Gordon Hospital
04.2018 - 06.2018
Front Desk Receptionist Medical Records Floater
Dalton Family Practice
11.2016 - 04.2018
Customer Service Representative
Family Dollar
06.2015 - 01.2017
Cashier & Apparel Sales Associate
Academy Sports + Outdoors
03.2014 - 07.2015
Certificate - Medical Billing And Coding
Georgia Northwestern Technical College
Mini-Certificate - Phlebotomy
Dalton State College