Jessica Retzlaff
Santa Fe
Summary
Dynamic healthcare professional with extensive experience at Christus St. Vincent Hospital, excelling in clinical management and patient care coordination. Proven track record in enhancing staff performance and operational efficiency through effective training and policy implementation. Strong problem-solving abilities combined with exceptional team management skills ensure compliance with healthcare regulations and optimal patient outcomes. Operational management professional with strong focus on process optimization, resource management and quality control.
Overview
19
19
years of professional experience
Work History
Assistant Clinic Manager
Christus St. Vincent Hospital
03.2025 - Current
- Improved staff performance through regular training sessions and continuous feedback on their progress.
- Assessed risk factors within the clinic environment regularly and implemented necessary safety precautions.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Facilitated smooth clinic operations by overseeing daily administrative tasks, including appointment scheduling and billing procedures.
- Increased overall efficiency of the clinic by developing and implementing new policies and procedures.
Office Manager
Extreme Plumbing LLC
04.2011 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Improved system performance by conducting thorough inspections, preventative maintenance, and timely repairs on various plumbing systems.
Ambulatroy Clinical Educator
Christus St. Vincent Hospital
04.2024 - 03.2025
- Championed a positive work environment by fostering open dialogue between educators, clinicians, administrators, and other stakeholders involved in the delivery of patient care.
- Optimized patient care quality by updating policies, procedures, and protocols based on current best practices in clinical education.
- Maintained regulatory compliance by ensuring adherence to industry standards and guidelines in all educational activities.
- Served as a clinical mentor, offering guidance and support to new hires during their onboarding process.
- Evaluated clinical competencies of staff members, identifying areas for improvement and providing targeted training solutions.
Patient Care Assistant III
Christus St. Vincent Hospital
10.2018 - 04.2024
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
Customer Service Rep/Medical Assistant
Presbyterian Medical Group
12.2014 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Patient Care Assistant
Christus St. Vincent Hospital
10.2008 - 12.2014
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
Medical Assistant
New Mexico Heart Institute
11.2007 - 08.2008
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
Medical Assistant/Lab Assistant
Lovelace Medical Center
05.2007 - 11.2007
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
Medical Assistant
University of New Mexico Hospital
03.2006 - 05.2007
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the clinic environment.
- Inspected laboratory equipment to maintain good working condition for optimal results.
Education
BBA - Business Administration And Management
Northern New Mexico College
Española, NM12-2026
No Degree - Certified Clinical Medical Assistant
National Health Care Association
10-2009
No Degree - Medical Assistant Certificate
Southwest Health Career Institute
Albuquerque, NM03-2006
Skills
- Healthcare regulations compliance
- Team management
- HIPAA
- Patient care coordination
- Clinical management
- Operations management
- Administrative leadership
- Vendor relations
- Supply coordination
- Problem-solving
- Multitasking
- Organizational skills
Timeline
Assistant Clinic Manager
Christus St. Vincent Hospital
03.2025 - Current
Ambulatroy Clinical Educator
Christus St. Vincent Hospital
04.2024 - 03.2025
Patient Care Assistant III
Christus St. Vincent Hospital
10.2018 - 04.2024
Customer Service Rep/Medical Assistant
Presbyterian Medical Group
12.2014 - 12.2018
Office Manager
Extreme Plumbing LLC
04.2011 - Current
Patient Care Assistant
Christus St. Vincent Hospital
10.2008 - 12.2014
Medical Assistant
New Mexico Heart Institute
11.2007 - 08.2008
Medical Assistant/Lab Assistant
Lovelace Medical Center
05.2007 - 11.2007
Medical Assistant
University of New Mexico Hospital
03.2006 - 05.2007
BBA - Business Administration And Management
Northern New Mexico College
No Degree - Certified Clinical Medical Assistant
National Health Care Association
No Degree - Medical Assistant Certificate
Southwest Health Career Institute
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