Jessica Reust
Fort Collins,CO
Summary
Local Operations Manager with 7 years of experience in operations management, known for fostering strong relationships with property owners and ensuring team efficiency. Proficient in communication, team management, and problem-solving, with a track record of maintaining high standards and achieving key performance metrics. Eager to contribute leadership and organizational skills to drive growth and excellence within dynamic environments.
Overview
7
7
years of professional experience
Work History
Local Operations Manager
Vacasa
Steamboat Springs, Colorado
10.2023 - 08.2025
- Oversee operations in assigned location managing a specific portfolio of properties
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
- Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
- Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
- Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
- Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
- Partner and assist your Business Development Representative when new units join the portfolio
- Ability to perform light home maintenance (lightbulbs, fix door hinges, unclog a toilet, etc)
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Provide cross-coverage for your manager and Co-LOM(s) when necessary
- Conduct regular inspections prior to guest and owner arrivals
- Occasional need to perform housekeeping and maintenance duties
- Traveling between worksites is frequent and this person will need their own reliable transportation
Seasonal Property Caretaker
Vacasa
Santa Fe, New Mexico
07.2023 - 10.2023
- Assist with operations in assigned location managing a specific portfolio of properties
- Support my team with escalated guest and homeowner concerns by responding to emails, calls and tickets
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
- Perform light home maintenance (lightbulbs, fix door hinges, unclog a toilet, etc)
- Conduct regular inspections prior to guest and owner arrivals
- Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
- Resolve escalated guest and homeowner concerns by responding to emails, calls and tickets
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Provide cross-coverage for my manager or peers when necessary
Office Manager
Aspen Dental
04.2022 - 12.2022
- Manage my employees and oversee their job duties
- Hiring, managing, and firing process for staffing of the office
- Maintain my team's focus on hitting our office financial targets and goals
- Insurance verification and coding
- Managing and maintaining a productive schedule
- Consulting patients regarding care and cost
- Host morning huddles
- Maintain a positive culture
- Resolve any bottlenecks and client escalations
Coaching Operations Manager
LadyBoss
04.2018 - 04.2022
- Manage my team of employees and oversee their responsibilities, and effectively delegate them to the Operations Specialists
- Prepare agenda and host the weekly Coaching Operations Targeted Interactions
- Build and maintain the Department Training, Department Binder/Snowpath and adherence to the current SOPs
- Resolve any bottlenecks and client escalations
- Maintain my team's focus on hitting our department's Waterfall Objectives, Targets, and Goals
- Monitor state of my Department's URLs and Pages
- Hiring, managing, and firing process for staffing of my team
- Assist the VP of Coaching & Programs
- Assist with Strategic Developments and Special Projects
- Special Event Coordination
- Coach Administration and Support
- Complete Monthly Corporate Metrics
Education
Special Education -
Central New Mexico Community College
Albuquerque, NM05.2017
General Studies -
Goddard High School
01.1995
Skills
- Google Apps
- Leadership
- Communication
- Project Management
- Team Management
- Operations Management
- Customer Service
- Problem Solving
- Organization
- Canva
- Microsoft Office
Websites
Timeline
Local Operations Manager
Vacasa
10.2023 - 08.2025
Seasonal Property Caretaker
Vacasa
07.2023 - 10.2023
Office Manager
Aspen Dental
04.2022 - 12.2022
Coaching Operations Manager
LadyBoss
04.2018 - 04.2022
Special Education -
Central New Mexico Community College
General Studies -
Goddard High School
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