Jessica Revels
Eustis,Florida
Summary
Attentive Police Dispatcher bringing 10 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Police Communications Officer
City Of Groveland Police Department
03.2022 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Police Communications Officer
Lake County Sheriff's Office
06.2019 - 03.2022
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Police Communications Officer
City Of Mount Dora
06.2013 - 03.2019
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Worked effectively in fast-paced environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Education
No Degree - Law Enforcement
Lake Technical Center
Eustis, FL12.2006
High School Diploma -
Geneva High School
Geneva, AL05.2005
Skills
- Records Maintenance
- Emergency Assistance
- Multi-Line Phone Systems
- Community Policing
- Emergency Call Routing
- Call Assessments
- Traffic Stops
- Police Officer Assistance
- Equipment Dispatch
- Computer-Aided Design (CAD)
- Data Entry
- Crisis Management
- Dispatching Procedures
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- CPR Certified
Timeline
Police Communications Officer
City Of Groveland Police Department
03.2022 - Current
Police Communications Officer
Lake County Sheriff's Office
06.2019 - 03.2022
Police Communications Officer
City Of Mount Dora
06.2013 - 03.2019
No Degree - Law Enforcement
Lake Technical Center
High School Diploma -
Geneva High School
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- CPR Certified
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