Jessica Rivera
Utica,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Manager
McDonald's Restaurant
08.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Defined clear targets and objectives and communicated to other team members
- Managed and motivated employees to be productive and engaged in work
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Cross-trained existing employees to maximize team agility and performance
Shift Lead
Walgreens
02.2001 - 10.2022
- Completed cash and credit card transactions accurately using POS software.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Helped store management meet standards of service and quality in daily operations
- Completed store opening and closing procedures and balanced tills
- Enforced company policies and regulations with employees
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.1996
Skills
- Regulatory Understanding
- Verbal and Written Communication
- Predictive and Preventive Maintenance
- Performance Metric
- Spanish Speaking
Certification
ServSafe Certification
Languages
Spanish
Native or Bilingual
Timeline
Certified Manager
McDonald's Restaurant
08.2021 - Current
Shift Lead
Walgreens
02.2001 - 10.2022
High School Diploma -
Dr. Phillips High School
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