JESSICA REYES
Yucaipa
Summary
Versatile Talent Acquisition Specialist with 4 years of experience working with company contacts to secure qualified staff. Well-versed in business operations, administrative management requirements and relationship-building strategies. Motivated team player possessing outstanding multitasking and communication abilities.
Professional with strong background in talent acquisition, skilled in sourcing, interviewing, and onboarding top-tier candidates. Known for fostering collaborative team environments and adapting quickly to changing recruitment needs. Demonstrates expertise in candidate assessment, relationship building, and strategic hiring processes, consistently driving successful outcomes. Reliable and results-focused, delivering high standards in every aspect of recruitment.
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates.
Overview
14
14
years of professional experience
Work History
Talent Acquisition Specialist
Kornferry
03.2023 - 10.2023
- Developed and implemented innovative recruitment strategies to attract top talent across various sectors.
- Collaborated with hiring managers to define role requirements and ensure alignment with organizational goals.
- Streamlined candidate screening process, enhancing efficiency and improving overall quality of hires.
- Led training sessions for junior recruiters on best practices in sourcing and interviewing techniques.
- Managed applicant tracking system, ensuring accurate data entry and compliance with reporting standards.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Recruited for School Bus Driver and Bus Monitors for for the city of Riverside and San Bernardino Districts.
Member Service Representative
IEHP
11.2022 - 03.2023
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Provided product information and support to enhance member experience and engagement.
- Assisted in onboarding new members, streamlining processes for improved retention.
- Collaborated with team members to identify service gaps and implement effective solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Talent Acquisition Specialist
IMI People
08.2018 - 08.2022
- Candidate Support Specialist for the first year of IMI.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Conducted interviews to assist management in selecting most qualified candidates.
- Support the recruitment team with onboarding new talent and retaining employees in the field, up to 800 employees.
- Follow up with candidates onboarding to ensure paperwork and compliance has been completed.
- Assist new candidates with I9 paperwork, drug test and background check info needed.
- Support recruiters- follow ups- redeployment help
- Ensure consistent communication for retention of employees.
- KPA Training support/ GC Training/ Osha 10 Training
- Executing the raise review process
- Support the referral Program by communicating with active candidates
- Employee site confirmations- the day before and the day of.
- Payroll support for employees-advance requests. W-2s, missing hours/expenses, updating W4's, Direct Deposit info updating.
- Work with Candidate Success Manager to assist with translations and resolution of low-ranking weekly pulse employees.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Sourced, qualified and conducted screening interviews with job candidates.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Extra Space Storage | Rialto, CA
Assistant Store Manager
Extra Space Storage
01.2015 - 10.2017
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Examine items or materials to determine quantity , weight and container type.
Receptionist
LA Fitness
04.2010 - 06.2012
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted and directed visitors to appropriate personnel and answered average of 50+ calls and emails daily.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Signed for packages, recorded deliveries and distributed to personnel.
Education
High School Diploma -
Eisenhower Senior High School
Rialto, CA06.2003
Skills
- Career progression in HR roles
- Awarded employee of the week by IMI
- Achieved multiple recruiter of the month awards
- Managed candidate pool of 80-150
- Collaborated with HR on conflict resolution
- Improved employee retention through relationship management
Languages
Spanish: Native/ Bilingual
Bilingual (Spanish)
Hablo Espanol, Escribo y Leo.
Timeline
Talent Acquisition Specialist
Kornferry
03.2023 - 10.2023
Member Service Representative
IEHP
11.2022 - 03.2023
Talent Acquisition Specialist
IMI People
08.2018 - 08.2022
Assistant Store Manager
Extra Space Storage
01.2015 - 10.2017
Receptionist
LA Fitness
04.2010 - 06.2012
High School Diploma -
Eisenhower Senior High School
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