Jessica Reyna
Victoria
Summary
Professional and dedicated team player, experienced in overseeing operations of individual and multi-unit teams.
Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and
professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
21
21
years of professional experience
Work History
Branch Manager
TDECU
Victoria
12.2013 - 04.2025
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Assisted other branches when needed during peak periods or special projects.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Resolved escalated customer complaints in a timely manner.
- Organized professional development programs for employees at all levels of the organization.
- Developed strategies to increase customer satisfaction and loyalty.
- Participated in community events to promote brand awareness.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Created reports summarizing operational performance metrics for senior management review.
- Performed regular audits of financial records in order to ensure accuracy.
Manager
World Finance
Victoria
04.2004 - 12.2013
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Produced thorough, accurate and timely reports of project activities.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
High School Diploma -
Memorial High School
Victoria, TX06-2004
Skills
- Financial reporting
- Risk assessment
- Customer service
- Operational efficiency
- Employee training
- Performance analysis
- Team leadership
- Community engagement
- Compliance auditing
- Data analysis
- Professional development
- Team collaboration
- Documentation
- Business intelligence gathering
- Profitability improvement
- Professionalism
- Credit approval and denial
- Collections
- Teamwork
- Knowledge of equifax application engine
- Time management
- Sales development
- Loans
- Excellent work ethic
Timeline
Branch Manager
TDECU
12.2013 - 04.2025
Manager
World Finance
04.2004 - 12.2013
High School Diploma -
Memorial High School