JESSICA R GREEN
Corsicana,TX
Summary
Dependable, bringing management experience and willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Extremely results-oriented and proactive in addressing and resolving problems.
Overview
18
18
years of professional experience
Work History
AVP Branch Manager
Citizens National Bank of Texas
07.2020 - Current
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Consistently met deadlines for reporting requirements, adhering to strict regulatory timelines.
- Conducted investigations and enhanced due diligence reviews of various customer types and industries.
- Reviewed and filed currency transaction reports submitted by branches within required regulatory-imposed timeframes.
- Assisted with daily cash and ATM balancing.
- Conducted cash and key audits for controls and compliance.
- Maintained strict compliance with regulatory requirements, ensuring the bank''s adherence to industry standards at all times.
Personal Banker/Teller/Bank Officer/ Manager
Prosperity Bank
01.2014 - 07.2020
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Processed quarterly Vault and ATM audits with a zero error rate
- Pulled daily branch reports
- Supervises work scheduling and workflow of daily routine operations
- Insures weekly logs are completed correctly
- Insures monthly and quarterly audit requirements are met
- Assists on teller line as needed(Interim Teller Supervisor)
- Cash Order/ Shipment Balancing
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Cross-sold bank products and services to meet customer needs and provide options.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Implemented risk management strategies to minimize potential losses and safeguard the bank''s assets.
New Accounts/Teller
Community National Bank
04.2011 - 07.2013
- Assumes responsibility for the effective and professional performance of financial service functions
- Resolves client requests and questions promptly, courteously, and professionally
- Receives and processes new client accounts and changes to existing accounts such as names changes, address changes, product changes, and other account maintenance as requested
- Maintains privacy of customer account information
- Maintains and projects the Bank's professional reputation
- Keeps supervisor informed of area activities and significant problems
- Completes required reports and records accurately and promptly
Groomer/Cashier
Rogers Animal Hospital
06.2009 - 03.2011
- Collected body tissue, feces, blood, urine or other body fluids for examination and analysis
- Groomed dogs and cats by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers
- Administered medication, immunizations, and blood plasma to animals
- Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities
- Answer phone callsRecord Invoices and payoutsEOD balancing
Branch Manager
Woodforest National Bank
12.2006 - 05.2009
- Manages branch personnel including training, mentoring, and development; monitoring, evaluating and coaching performance; and staffing, scheduling, prioritizing, and delegating work assignments
- Professionally and actively reprints the Bank in the Community by strategically participating on boards and committed, partnering with charitable organizations
- Creates, drives, monitors and reports progress on branch objectives, standard goals
- Develops and implements process and performance improvement solutions when gaps objectives
- Provides guidance and participates in daily operational and sales activities to achieve customer service and business growth
- Addresses and resolves customer issues Overdraft/ Charge Off report
- Monthly Audits
Head Cashier
Goody's Clothing Store
10.2006 - 12.2006
- Answered questions regarding the store and its merchandise
- Greeted customers and ascertained customers' needs
- Maintained records related to sales
- Verified that all customers received receipts for purchases
- Developed positive customer relationships through friendly greetings and excellent service
- Trained and served as a peer coach for new sales associates
- Handled 5 Cash Drawers in the mornings and evening
- Make bank deposits at EOD
Education
Some College -
Navarro College
Corsicana, TXSkills
- Proficient in MS Office
- Strong customer relations
- Customer-oriented
- Creative problem solver
- Advanced clerical knowledge
- Rapid 10-key data entry
- Compliance, banking laws and regulations
- Night and safe deposit procedures
- Cash handling expertise
- Self-Sufficient
- Goal-Oriented
- Flexible
- Organized
- Analytical
- Driver
- Relationship building
Accomplishments
- Employee of the Year, Earned for outstanding customer service with Woodforest National Bank
- Nominated for Best of the Best, For Customer Service in Corsicana 2013 with Community National Bank
- Manager of the Year 2019 Prosperity Bank
Timeline
AVP Branch Manager
Citizens National Bank of Texas
07.2020 - Current
Personal Banker/Teller/Bank Officer/ Manager
Prosperity Bank
01.2014 - 07.2020
New Accounts/Teller
Community National Bank
04.2011 - 07.2013
Groomer/Cashier
Rogers Animal Hospital
06.2009 - 03.2011
Branch Manager
Woodforest National Bank
12.2006 - 05.2009
Head Cashier
Goody's Clothing Store
10.2006 - 12.2006
Some College -
Navarro College
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