Jessica Riccoboni
Summary
Organized and dedicated Administrative Assistant with successful experience in fast-paced environments. Hardworking team player with expertise in completing various tasks and offering staff support. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Goldstein & Loggia, CPA's LLC
01.2023 - Current
- Answered multi-line phone system, routing calls, and delivering messages to staff.
- Managed workflow programs efficiently to ensure precise client information for optimal company functioning.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Utilized tax software to process tax returns and ensured secure delivery to clients.
- Prepared written responses to resolve state and federal notices.
- Enhanced team productivity by providing exceptional administrative support to staff members, including calendar management and meeting organization.
Patient Care Coordinator
Ivy Rehab Network
08.2021 - 01.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Interacted with insurance companies to verify patient eligibility and benefits.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Head Camp Counselor
Rolling Hills Country Day Camp
06.2014 - 08.2019
- Responsible for 60 campers, ages 12-13 for eight weeks varying in interest, skill and developmental levels.
- Kept accurate records on campers' activity participation, daily attendance, disciplinary actions and medication usage to improve camper documentation.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Monitored camper activities to address behavioral issues and promote fun, safety and inclusivity.
Waitress/Cashier
Villabate Pizzeria
11.2015 - 08.2016
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials and took drink orders.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Education
Bachelor of Arts - Psychology
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2020
Skills
- Customer Service
- Administrative Support
- Communication
- Problem Solving
- Teamwork Skills
- Strong Work Ethic
- Organization Skills
- Microsoft Office
Timeline
Administrative Assistant
Goldstein & Loggia, CPA's LLC
01.2023 - Current
Patient Care Coordinator
Ivy Rehab Network
08.2021 - 01.2023
Waitress/Cashier
Villabate Pizzeria
11.2015 - 08.2016
Head Camp Counselor
Rolling Hills Country Day Camp
06.2014 - 08.2019
Bachelor of Arts - Psychology
Rutgers, The State University of New Jersey
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