Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Rice

Jessica Rice

Collierville,Tennessee

Summary

Accomplished Production Control Supervisor with extensive experience in inventory control, shipping, receiving and supply chain procedures. Coordinated and organized with exceptional interpersonal abilities. Skilled at reducing and controlling expenses. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Goal-oriented Customer Service Manager with 13 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Overview

11
11
years of professional experience

Work History

Production Control Supervisor

McKesson
Olive Branch, MS
10.2020 - Current
  • Evaluated system performance and recommended improvements.
  • Interacted with peers, upper management and other stakeholders effectively using active listening and well-developed communication skills.
  • Monitored overall production performance to meet customer requirements and timelines.
  • Scheduled training sessions for new employees to help acclimate each to job roles.
  • Implemented appropriate policies and controls for department under guidance of Planning.
  • Supervised team of 412 employees in production control, coordinating tasks and daily job activities
  • Managed production control activities to reduce outages and incidents.
  • Resolved issues quickly to maintain productivity goals.

Store Manager

European Wax Center
Jacksonville Beach, FL
08.2018 - 10.2020
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Sales Manager

Urban Air Trampoline And Adventure Park
Jacksonville, FL
01.2018 - 10.2020
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Analyzed sales and marketing data for improved strategies.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Organized events and product presentations related to national conferences and conventions.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.

Area Manager

Charming Charlie
03.2016 - 12.2017
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Store Manager

Claire's Boutique
Collierville, United States
11.2013 - 03.2016
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Counted money in drawers at beginning and end of each shift.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained and developed new employees for ease of transition into team.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

Bachelor of Science -

Middle Tennessee State University
Murfreesboro, TN
05.2015

Skills

  • Complex Problem-Solving
  • Microsoft Windows
  • New Product Development
  • Critical Thinking
  • OSHA Regulations
  • Key Performance Indicators (KPIs)
  • SAP
  • Customer Service

Timeline

Production Control Supervisor

McKesson
10.2020 - Current

Store Manager

European Wax Center
08.2018 - 10.2020

Sales Manager

Urban Air Trampoline And Adventure Park
01.2018 - 10.2020

Area Manager

Charming Charlie
03.2016 - 12.2017

Store Manager

Claire's Boutique
11.2013 - 03.2016

Bachelor of Science -

Middle Tennessee State University

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Jessica Rice