Jessica Rice
Kannapolis,NC
Summary
Will utilize strong customer service skills and professional experience as a Licensed Insurance Agent.
Focused on making sure the customers are satisfied, improving sales and meeting quotas.
Organized and motivated Agent eager to apply time management and organizational skills in various environments.
Seeking opportunities to expand skills while facilitating company growth.
Committed Agent with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated Agent with desires to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
18
18
years of professional experience
Work History
Licensed Insurance Agent
Everise, UnitedHealthcare
Kannapolis, NC
02.2022 - Current
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
Customer Care Representative
Teleperformance, AT&T
Bristol, TN
10.2021 - 01.2022
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Identified opportunities to upsell additional services when appropriate.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
SIC/Medication Assistant
Caremoor Retirement Center
Kannapolis, NC
01.2018 - 05.2020
- Planned and served meals and snacks to patients according to prescribed diets.
- Answered patient call signals and signal lights to determine patients' needs.
- Inspected medication orders for accuracy and completeness prior to dispensing.
- Ordered drugs from approved suppliers in a timely manner according to established procedures.
- Prepared various medications per shift to distribute to patient orally, topically or through inhalation.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Verified written orders against physician's order sheet before releasing any medication.
SIC/ Medication Assistant
Concord Place Assisted Living
Concord, NC
01.2017 - 05.2018
- Supervisor in Charge.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Prepared various medications per shift to distribute to patient orally, topically or through inhalation.
- Verified written orders against physician's order sheet before releasing any medication.
- Obtained, recorded and reported patient vital signs for medication administration.
- Assisted in preparing and administering medications as prescribed by physicians.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Claims Representative
Teletech Corporation
Concord, NC
09.2016 - 01.2018
- Conducted research into medical terminology related to healthcare claims processing activities.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Assisted claimants, providers and clients with problems or questions regarding claims.
MedTech
Caremoor Retirement Center
Kannapolis, NC
12.2015 - 09.2016
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative II
Convergys
Charlotte, NC
12.2014 - 11.2015
- Developed strong relationships with customers by providing personalized assistance and support.
- Educated customers on special pricing opportunities and company offerings.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Personal Care Aide/ SIC
St Andrews Living Center
Concord, NC
05.2014 - 12.2014
- Supervisor in Charge
- Monitored vital signs such as pulse rate, temperature, respiration rate, and blood pressure levels of clients in accordance with guidelines set forth by health care professionals.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Maintained detailed records of services performed on clients.
- Assisted clients with maintaining good personal hygiene.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
- Provided companionship by engaging in conversation with the client about current events or topics of interest.
Cashier
Wendy’s, Cannon
Kannapolis, NC
05.2010 - 05.2014
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted and balanced cashier drawers.
- Collected payments and provided accurate change.
- Built and maintained productive relationships with employees.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Balanced daily transactions on a computerized point-of-sale system.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
CS/ Cashier
Sam’s Club
Kannapolis, NC
05.2007 - 08.2010
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customer inquiries regarding store policies and procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Worked closely with front-end staff to assist customers.
Cashier
Wendy’s
Kannapolis, NC
05.2006 - 05.2008
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
A. L Brown High School
06.2007
Some College (No Degree) - Health Administration
Strayer University
Concord, NCCertificate - Nail Technician
ROWAN CABARRUS COMMUNITY COLLEGE MANICURING TECH
Concord, NCSkills
- Insurance Sales Strategy
- Customer Service
- Upselling
- New Agent Training
References
NADESIA STEADWELL
LICENSED INSURANCE AGENT, TELETECH
(910) 215-7784
SHAMIA JORDAN
LICENSED INSURANCE AGENT, EVERISE
(704) 783-5728
CHANDA WHITEHURST
TEAM LEAD/ COACH, EVERISE
(252) 455-5060
WHITNEY MILLS
FORMER LICENSED INSURANCE AGENT, TELETECH
UNITED STATES POSTAL SERVICE
(980) 259-4354
Timeline
Licensed Insurance Agent
Everise, UnitedHealthcare
02.2022 - Current
Customer Care Representative
Teleperformance, AT&T
10.2021 - 01.2022
SIC/Medication Assistant
Caremoor Retirement Center
01.2018 - 05.2020
SIC/ Medication Assistant
Concord Place Assisted Living
01.2017 - 05.2018
Claims Representative
Teletech Corporation
09.2016 - 01.2018
MedTech
Caremoor Retirement Center
12.2015 - 09.2016
Customer Service Representative II
Convergys
12.2014 - 11.2015
Personal Care Aide/ SIC
St Andrews Living Center
05.2014 - 12.2014
Cashier
Wendy’s, Cannon
05.2010 - 05.2014
CS/ Cashier
Sam’s Club
05.2007 - 08.2010
Cashier
Wendy’s
05.2006 - 05.2008
High School Diploma -
A. L Brown High School
Some College (No Degree) - Health Administration
Strayer University
Certificate - Nail Technician
ROWAN CABARRUS COMMUNITY COLLEGE MANICURING TECH