Jessica Rice

• Managed all aspects of catering operations for events or business functions, including culinary, logistical, and administrative tasks:

• Culinary-Plan menus and service, oversee food presentation, and ensure food delivery and set up are on schedule
• Logistical-Work with event planners, clients and staff to outline event needs.
• Administrative- Organize staffing, manage inventory, assist with budgeting and financing, and maintain high personal grooming standards
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintaining email and phone communication with clients and distributors

• Morning omelet chef - To order omelets/eggs of choice up to 6 orders with guest
• Soups, dressings, salsas, etc
• Prepares all ingredients - washing and chopping vegetables, cutting meat, etc
• Prepares foods to the specifications of the guest
• Prepares food upon events
• Adjusts food items to accommodate guests with allergies and specifications of the guest.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Prepared and cooked full course meals based on restaurant recipes and specifications.
• Plated and presented all dishes to match established restaurant standards.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Checked food temperature regularly to verify proper cooking and safety.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Maintained well-stocked stations with supplies and spices for maximum productivity.

• Prepare food and set up of Buffets and luncheons
• Prepares foods to the specifications of guests
• Adjusts food items to accommodate guests with allergies and specific diet concerns
• Operates various kitchen appliances
• Maintain kitchen work areas, equipment, and utensils in an orderly condition.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Communicated closely with servers to fully understand special orders for customers.
• Contributed to positive guest experiences by accommodating special dietary needs and requests.
• Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
• Streamlined food preparation process, increasing kitchen productivity.
• Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
• Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

• Took orders, prepared, and served food to customers
• Cleaned bar tops, stools, tables, bathrooms, swept and mopped floors
• Assessing the patrons needs, preferences, and making recommendations
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

• Ensured top quality service provision with consistent supervision of team members
• Oversee activities in the kitchen to ensure top quality foods are prepared
• Oversee cleanliness and tidiness
• Listen to customers in the event they have a complaint
• Resolve quickly any complaint or issue
• Ensure there is adequate stock of supplies
• Manage cash
• Participated in team meetings to ensure the wellbeing of other team members for overall quality customer service.

• Performed a variety of cleaning activities, such as sweeping, vacuuming, cleaning floors, dusting/polishing furniture/fixtures, changing and laundering linens
• Keeping bathrooms stocked with toiletries and other supplies
• Reporting of any necessary repairs or replacements
• Cleaning and sanitizing toilets, showers, bathtubs, countertops, and sinks
• Washed windows.

• Cared for mentally ill and developmentally disabled people, who were considered a risk to themselves or others.
• Maintained daily documentation
• Taught and observed skills
• Used communication skills and techniques to calm and stabilize residents
• Cooked and cleaned
• Ordered supplies.
• Contributed to ongoing improvement of daily living skills, working closely with Hab Spec, social workers and supervisors.
• Assisted in training new Treatment Aides, sharing knowledge gained from years of experience.
• Maintained confidentiality at all times by strictly adhering to HIPAA regulations when handling sensitive patient information.
• Assisted with the administration of medication, ensuring accurate dosages and timely delivery to patients.
• Supported patients during difficult moments in their treatment process, offering reassurance and guidance as needed.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

• Prompt when responding to call bells.
• Provided high-quality care to patients, including personal hygiene, mobility assistance, and meal preparation.
• Assisted with patient transfers and repositioning, ensuring safety and comfort.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

• Weighted, measured, mixed ingredients, and prepared food
• Followed sanitary food practices and a clean work area
• Used ovens, griddles, and fryers
• Prepared specialty foods, such as pizza and sandwiches
• Took and served food/drinks orders to customers and received payment.