Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Rice

North Olmsted,OH

Summary

Proven to enhance customer satisfaction and drive sales, I leveraged my expertise in CRM software and exceptional customer service at Nolan Living. Skilled in fair housing regulations and adept at building rapport, I consistently maintained high occupancy rates and improved tenant loyalty through strategic marketing and prompt issue resolution.

Overview

4
4
years of professional experience

Work History

Leasing Consultant

Nolan Living
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Collected rent and tracked resident payments and information in computer system.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Enhanced community atmosphere by assisting property manager in planning and executing engaging resident events.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Assist in community advertising and maintain required online postings on social media pages.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Keyholder

Bath & Body Works
08.2015 - 03.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.

Cashier

Malley's Chocolate
02.2015 - 08.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Berea-Midpark High School
Berea, OH
06.2014

Skills

  • Customer Service
  • Fair Housing Regulations
  • Building rapport
  • Customer service expertise
  • Lease Agreements
  • Organizational capabilities
  • CRM Software
  • Clear Communication
  • Cash Handling
  • Phone and Email Etiquette
  • Leasing and sales
  • Closing Techniques

Timeline

Keyholder

Bath & Body Works
08.2015 - 03.2019

Cashier

Malley's Chocolate
02.2015 - 08.2016

Leasing Consultant

Nolan Living

High School Diploma -

Berea-Midpark High School

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Jessica Rice