Jessica Richard
Quincy,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Sales Associate
Home Depot
Quincy, MA
01.2024 - Current
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, ensuring positive store environment
- Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and assuring welcoming store environment.
Construction Administrative Assistant
Connolly Construction
Braintree, MA
08.2020 - 10.2024
- Built and maintained excellent relationships with clients, vendors,and subcontractors.
- Enhanced client satisfaction with timely responses to inquiries and thorough follow-ups on pending issues.
- Expedited project completion by coordinating schedules and ensuring timely delivery of materials.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms such as purchase orders, service agreements, and change orders.
- Ensured regulatory compliance by obtaining building permits and safety requirements were met throughout each project phase .
- Maintained a safe and clean worksite.
- Assisted with construction in project layout and using hand tools, machines, and power tools.
Office Assistant
Preferred Properties
Norwell, MA
01.2014 - 07.2020
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Assisted in financial tasks such as invoicing, receiving payments, and making deposits.
- Expedited contract negotiations by acting as liaison between agents, clients, attorneys, and other parties involved with transactions.
- Maintained efficient office operations by handling errands and administrative functions.
Physical Therapist
Revere Physical Therapy
Revere, MA
04.2005 - 12.2013
- Improved patient physical function by developing personalized treatment plans and monitoring progress in busy outpatient practice.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns for 60-70 patients' weekly.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
- Implemented evidence-based practices in treatment approaches, staying current with industry research and best practices.
- Mentored new physical therapists, fostering supportive learning environment and sharing clinical expertise.
- Educated patients on injury prevention strategies, promoting long-term wellness and reducing risk of recurrence.
Education
Certificate - Paralegal
Boston University
Boston, MA04.2018
Master of Science - Physical Therapy
MGH Institute of Health Professions
Charlestown, MA04.1998
Bachelor of Science - Exercise Physiology
University of Massachusetts Amherst
Amherst, MA04.1994
Timeline
Sales Associate
Home Depot
01.2024 - Current
Construction Administrative Assistant
Connolly Construction
08.2020 - 10.2024
Office Assistant
Preferred Properties
01.2014 - 07.2020
Physical Therapist
Revere Physical Therapy
04.2005 - 12.2013
Certificate - Paralegal
Boston University
Master of Science - Physical Therapy
MGH Institute of Health Professions
Bachelor of Science - Exercise Physiology
University of Massachusetts Amherst