Jessica Richards
Fort Collins,CO
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
15
15
years of professional experience
Work History
General Manager
The Chicken Shack
10.2018 - Current
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of daily operations.
- Orchestrated positive customer experiences by overseeing every area daily operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Carefully interviewed, selected, trained and supervised staff.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
BOH Manager
The Aviator Bar And Grill
01.2018 - 10.2019
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for [Timeframe] company inspections.
- Accepted merchandise and entered appropriate coding into company tracking system.
- Supported smooth front end activities through steady product flow and accurate pricing.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Shipping and Receiving Clerk
Big R
02.2016 - 01.2018
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
Ranch Manager
Thompson Farms
02.2014 - 08.2017
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
- Performed repairs and preventive maintenance on equipment and property.
- Herded livestock using horses or ranch ATVs.
- Maximized operational profits by closely inspecting crops, assessing quality and identifying problems such as disease or insects.
- Assisted in birth of new calves and assisted with lambing.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Inspected and repaired equipment for livestock and crop management.
- Maintained ranch records and documentation.
- Trained part-time help in livestock care and ranch operations.
- Supervised ranch hands and livestock handlers.
- Kept detailed service records for farm machinery.
- Hired new ranch hands and livestock handlers seasonally.
Cleaning Manager
Tidy Homes
12.2010 - 02.2014
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Evaluated employee performance and developed improvement plans.
Education
High School Diploma -
James Madison High School
Brooklyn, NY08.2005
Skills
- ADP Workforce Now
- Sales Promotion
- Teradata Database
- Apache Hadoop
- Microsoft Excel
- Customer Service
- Supplier Monitoring
- Corporate Social Responsibility
- Policy Development and Enforcement
- Focus and Follow-Through
- Supply Chain Management
- Land Clearing
- Attachment Installation
- Mechanical Maintenance
- Load Management
- Accident Prevention
- Heavy Machine Operation
- Materials Movement
- Maintenance Documentation
- Service Requests
- Fuel Efficiency
- Time Management
- Equipment Maintenance
- Work Record Software
- Safe Machinery Operation
- Shipment Procedures
Timeline
General Manager
The Chicken Shack
10.2018 - Current
BOH Manager
The Aviator Bar And Grill
01.2018 - 10.2019
Shipping and Receiving Clerk
Big R
02.2016 - 01.2018
Ranch Manager
Thompson Farms
02.2014 - 08.2017
Cleaning Manager
Tidy Homes
12.2010 - 02.2014
High School Diploma -
James Madison High School
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