Jessica Richardson
White House,TN
Summary
Diligent and hard-working candidate with years of experience working in busy, fast-paced work environment. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic, offering a meticulous eye for scheduling and proofreading details. Innovative problem-solver with approachable attitude and insightful critical thinking abilities.
Overview
3
3
years of professional experience
Work History
Treatment Coordinator
Bush Dentistry
11.2023 - 07.2024
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Handled, protected, and maintained sensitive information in compliance with company policies, upholding strict confidentiality.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for patients.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Obtained payments from patients and scanned identification and insurance cards.
Treatment Coordinator/Front Desk
Dream Dental
04.2022 - 01.2023
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
Front Desk Receptionist
Just 4 Kids Teeth
02.2021 - 04.2022
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting patients upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Associate - Psychology
Volunteer State Community College
Gallatin, TN05.2017
High School Diploma -
Good Pasture
Madison, TN05.
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Attention to Detail
- Positive Attitude
- Critical Thinking
- Problem-Solving
- Verbal and written communication
- Excellent Multitasking
- Content Creation
- Content Management
Timeline
Treatment Coordinator
Bush Dentistry
11.2023 - 07.2024
Treatment Coordinator/Front Desk
Dream Dental
04.2022 - 01.2023
Front Desk Receptionist
Just 4 Kids Teeth
02.2021 - 04.2022
Associate - Psychology
Volunteer State Community College
High School Diploma -
Good Pasture