Jessica Richardson
Rolla
Summary
A banking professional with 9 years of experience, specializing in bank telling, team management, and personal banking. A strong history of identifying ideal banking solutions for customers and building client relationships.
Overview
13
13
years of professional experience
Work History
Financial Service Representative
Phelps County Bank
Rolla, MO
01.2024 - Current
- Increased client satisfaction by providing personalized financial advice and building strong relationships.
- Served as a primary point of contact for clients throughout their account opening journey, ensuring timely updates and prompt resolution of any concerns.
- Developed comprehensive knowledge of bank products and services to effectively guide clients through the account selection process.
Retail Sales Consultant
AT&T
Rolla, MO
09.2023 - 12.2023
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
Household Manager
Self Employed
05.2020 - 09.2023
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
Assistant Head Teller
Central Federal Savings and Loan
07.2012 - 05.2020
- A banking professional with 8 years of experience, specializing in bank telling, team management, and personal banking
- Honed multitasking skills by overseeing health, academic, and extracurricular activities
- Ability to maintain extreme calm under pressure and chaos
- Educate clients on additional banking products available
- Communicate empathetically with bank customers to identify conflict resolutions and ensure positive customer interactions
- Assist banking clients with unique needs, including discussing banking products and personal financial goals
- Manage customer requests quickly and efficiently, including cashing checks and money orders, depositing and withdrawing cash, checking account balances, and providing account information
Education
High School Diploma -
Rolla High School
Rolla, Missouri05.2006
Skills
- Detail Oriented
- Excellent written and oral communication skills
- Develops positive workplace relationships
- Organization
- Teamwork
- Problem Solving
Timeline
Financial Service Representative
Phelps County Bank
01.2024 - Current
Retail Sales Consultant
AT&T
09.2023 - 12.2023
Household Manager
Self Employed
05.2020 - 09.2023
Assistant Head Teller
Central Federal Savings and Loan
07.2012 - 05.2020
High School Diploma -
Rolla High School