Jessica Richardson
Rolla
Summary
A banking professional with 9 years of experience, specializing in bank telling, team management, and personal banking. A strong history of identifying ideal banking solutions for customers and building client relationships.
Overview
13
13
years of professional experience
Work History
Financial Service Representative
Phelps County Bank
01.2024 - Current
- Increased client satisfaction by providing personalized financial advice and building strong relationships.
- Served as a primary point of contact for clients throughout their account opening journey, ensuring timely updates and prompt resolution of any concerns.
- Developed comprehensive knowledge of bank products and services to effectively guide clients through the account selection process.
Retail Sales Consultant
AT&T
09.2023 - 12.2023
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
Household Manager
Self Employed
05.2020 - 09.2023
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
Assistant Head Teller
Central Federal Savings and Loan
07.2012 - 05.2020
- A banking professional with 8 years of experience, specializing in bank telling, team management, and personal banking
- Honed multitasking skills by overseeing health, academic, and extracurricular activities
- Ability to maintain extreme calm under pressure and chaos
- Educate clients on additional banking products available
- Communicate empathetically with bank customers to identify conflict resolutions and ensure positive customer interactions
- Assist banking clients with unique needs, including discussing banking products and personal financial goals
- Manage customer requests quickly and efficiently, including cashing checks and money orders, depositing and withdrawing cash, checking account balances, and providing account information
Education
High School Diploma -
Rolla High School
Rolla, Missouri05.2006
Skills
- Detail Oriented
- Excellent written and oral communication skills
- Develops positive workplace relationships
- Organization
- Teamwork
- Problem Solving
Timeline
Financial Service Representative
Phelps County Bank
01.2024 - Current
Retail Sales Consultant
AT&T
09.2023 - 12.2023
Household Manager
Self Employed
05.2020 - 09.2023
Assistant Head Teller
Central Federal Savings and Loan
07.2012 - 05.2020
High School Diploma -
Rolla High School
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