Jessica Richins
Lehigh Acres,FL
Summary
Proven leader with extensive experience in store management and office administration, notably at GameStop. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and team leadership skills. Achieved significant improvements in inventory control and staff training, fostering a positive and efficient work environment.
Overview
20
20
years of professional experience
Work History
Store Manager
FYE
10.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Office Staff
Publix
08.2017 - 03.2020
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
Store Manager
GameStop
10.2014 - 09.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
Yankee Candle
11.2012 - 10.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Office Staff
Winn-Dixie
10.2004 - 03.2011
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
- Maintained strict confidentiality when handling sensitive employee information or processing payroll tasks according to federal regulations governing privacy protection provisions applicable within the workplace setting.
Education
High School Diploma -
Cypress Lake High School
Fort Myers, FL05.2006
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
Timeline
Store Manager
FYE
10.2021 - Current
Office Staff
Publix
08.2017 - 03.2020
Store Manager
GameStop
10.2014 - 09.2016
Assistant Manager
Yankee Candle
11.2012 - 10.2014
Office Staff
Winn-Dixie
10.2004 - 03.2011
High School Diploma -
Cypress Lake High School
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