Jessica Ricks

Work History

Front Desk Receptionist

Allied Health Assistant

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Collected room deposits, fees, and payments.
Completed data entry and filing to keep records updated for easy retrieval.
Scheduled, coordinated and confirmed appointments and meetings.
Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Routed incoming mail and messages to relevant personnel without delay.
Organized, maintained and updated information in computer databases.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Resolved customer problems and complaints.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Scheduled office meetings and client appointments for staff teams.
Operated multi-line telephone system to answer and direct high volume of calls.
Handled assignments independently with good judgement and critical thinking skills.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Confirmed appointments, communicated with clients, and updated client records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Completed all tasks in compliance with company policies and procedures.
Maintained confidentiality of sensitive data to protect customer and business information.

Agent Services Coordinator

Intelenet Global Services

12.2008 - 01.2018

Responded to customer requests for products, services, and company information.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Kept high average of performance evaluations.
Completed bi-weekly payroll for Number employees.
Interceded between employees during arguments and diffused tense situations.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Improved office operations by automating client correspondence, record tracking and data communications.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Monitored front areas so that questions could be promptly addressed.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Trained team members on new hotel services and products to support promotional efforts.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Summary

Overview

Work History

Front Desk Receptionist

Agent Services Coordinator

Education

Associate In Physical Therapy - Psychology

Skills

Certification

Timeline

Similar Profiles

Mattea ConnellMattea Connell

Duane BarlowDuane Barlow

Tevin WarrenTevin Warren

Nina RussellNina Russell

Bronson ZapataBronson Zapata