Jessica Rigelman
Fircrest
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hotel position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Assosiate Team Leader
H&r Block Tax Svc
02.2024 - Current
- As Branch Manager I enhanced team productivity by implementing efficient project management strategies and setting clear goals.
- Streamlined communication channels for improved collaboration among team members and increased efficiency.
- Developed a strong rapport with clients, leading to increased trust and repeat business opportunities.
- Led regular team meetings(Huddles) to discuss progress updates, address concerns, and establish a cohesive vision moving forward.
- Monitored associate performance metrics closely, identifying areas for targeted coaching or training interventions as needed.
- Served as a liaison between upper management and team members, effectively communicating organizational expectations while advocating for associate needs when necessary.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Monitored cash drawer
- Lead the office from the front desk,providing phone coverage and engaging with clients.
- Scheduling clients properly.
- Managed the office daily and set the Tax Pros schedules weekly, sometimes even a month out in advance.
- Opened and closed the office on a daily basis.
- Performed other office duties such as garbage removal, vacuuming,coffee making, making copies, scanning etc.
Site Lead
Metro Parks Tacoma
07.2023 - Current
- Manage the day-to-day operations of the Beyond the Bell program, which includes Clubs, Expanded Learning Opportunities,Sports.
- Perform quality work within deadlines without direct supervision.
- Interact professionally with other Employees, customers and Suppliers.
- Work as a Team Member.
- Work independently while understanding the necessity for communicating work efforts with other employees or organizations.
- Observe safety requirements, use safety equipment that was provided, and implement appropriate safety practices at all times and report immediately any unsafe working conditions.
- Serve as a essential TPS(Tacoma Public School) Site Lead
- Serve as a liaison to TPS on site personnel to ensure staff awareness of programs.
- Collects and manages all Rosters: Ie attendance.
- Works with nutrition staff to ensure distribution of meals.
- Supervision of all programs.
- Report any concerns to Supervisors
- Ensures chain of custody, including check in, hand off to instructors, check out and bus riders.
- Checking of IDs of Parents. Approximately 60 students per evening.
- Rescheduling students if the need to be moved in program,
Covid Relief/Health Assistant
Tacoma Public Schools | Whittier Elementary School
10.2021 - 06.2023
- In this position i assisted in the Health Room as a Qualified Health Clerk
- I gave children ice packs, bandages, took temperatures and called parents when needed to come and pick them up
- I administered medication to the children that needed daily medications or medications as needed
- Filed paperwork that need to be file in accordance with Tacoma Public Schools
- In the office, as Covid relief, I helped answer phones when needed
- In the office, as Covid relief, I checked in late students
- As Covid relief I helped Teacher with projects they needed to be done that they could not get to on their own
- Also, as Covid Relief I worked as the morning crossing guard
- I also did the recess hours,watching up to 60+ children at a time.
- Within my duties as the Recess Supervisor I Made sure the Playground was safe for play
- Enforcement of disciplinary procedures
- Resolve disputes amongst students
- Bandaged wounds and gave ice when needed
- Facilitated games or Jump Rope for Heart days.
Private Nanny
Jessica McDermot
06.2019 - 06.2020
- Jessica McDermot
- Regulated children's schedules to balance rest, learning and play
- Provided children with nurturing, safe environments to promote emotional, social and intellectual growth
- Monitored playtime to prevent overuse of technology, television or other detrimental influences
- Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations
- Followed routines to foster stability and structure in children's lives while parents were away
- Facilitated safe, caring and warm environment for children between the ages of 11 and One and a half years old to stimulate development
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment
- Prepared snacks and meals scheduled and coordinated projects, and reinforced appropriate discipline for children according to parents' specifications
- Documented and communicated daily reports outlining each child's daily activities
- Minimized TV and mobile device time by engaging children with games and reading books
- Cleaned and tidied the living room and bedrooms after activities
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
Home Health Care Aide
DSHS
06.2015 - 06.2016
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life
- Maintained clean and well-organized environment to promote client happiness and safety
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships
- Provided mental and emotional support to keep clients happy and healthy
- Supervised and supported activities of daily living such as medication administration and personal hygiene
- Maintained strong knowledge of medications and medical terminology through continued education and seminars.
Preschool Teacher
Mini Skool ELC
01.2008 - 02.2012
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Taught children foundational skills such as colors, shapes and letters
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Organized and led activities to promote physical, mental and social development
- Maintained daily records of individual activities, behaviors, meals and naps
- Created and implemented developmentally appropriate curriculum addressing all learning styles
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Established indoor and outdoor safe play environments for toddler-age children
- Incorporated music, art and theater into lesson planning
- Collaborated with colleagues on developing new classroom projects and monthly themes
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
- Developed professional relationships with parents, teachers, directors and therapists
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems
- Maintained child-friendly environment with access to outdoor activities
- Promoted good behaviors by using positive reinforcement methods
- Enforced behavior expectations at all times.
Intern
Tacoma Public Schools
10.2007 - 12.2007
- Caring for Special Needs Students
- Counseling Sessions with Students
- Assisting as a Kindergarten Teacher Aid
- Playground Supervisor
- Resolve disputes amongst students
- Social engagements of a fun safe nature
- Enforcement of disciplinary procedures
Education
Bachelor of Arts - Child Psychology
Saint Martins University
Lacey, WA12.2007
Skills
- Effectively work with parents
- Excellent classroom management
- Calm and patient
- CPR/First-aid certified
- Effective listening
- Time management
- Cross-functional Collaboration
- Performance Management
- Quality Assurance
- Problem Solving
- Decision Making
- Adaptability
- Organizational Skills
- Time Management
- Conflict Resolution
- Customer Service
- Attention to Detail
- Safety Awareness
Timeline
Assosiate Team Leader
H&r Block Tax Svc
02.2024 - Current
Site Lead
Metro Parks Tacoma
07.2023 - Current
Covid Relief/Health Assistant
Tacoma Public Schools | Whittier Elementary School
10.2021 - 06.2023
Private Nanny
Jessica McDermot
06.2019 - 06.2020
Home Health Care Aide
DSHS
06.2015 - 06.2016
Preschool Teacher
Mini Skool ELC
01.2008 - 02.2012
Intern
Tacoma Public Schools
10.2007 - 12.2007
Bachelor of Arts - Child Psychology
Saint Martins University