Jessica Riley
Plano,TX
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Equip employees to independently handle daily functions and meet customer and company needs. Skilled at improving processes with a proven ability to solve complex issues.
Overview
12
12
years of professional experience
Work History
Manager - Intake
US Renal Care
Plano, TX
05.2019 - Current
- Executed new training initiatives to improve skills and develop leaders from within and to improve team productivity.
- Modified, updated, and processed existing policies.
- Increased verification turnaround time and team productivity by 40% in first year.
- Communicated effectively with staff members of operations, finance, admissions, and clinical departments.
Supervisor - Initial Verification
Fresenius Medical Care
Tyler, TX
06.2018 - 05.2019
- Observed strict procedures to maintain data and plan participant confidentiality.
- Coordinate workflow with multiple teams while communicating effectively with outside parties.
- Communicated verification and authorization status updates with Admission's department to facilitate decision-making for patient admissions and insurance coverage.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Patient Account Representative - Collections
Fresenius Medical Care / American Renal Associate
Tyler, TX
06.2014 - 05.2018
- Verified patient eligibility and claim status with insurance agencies.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Completed multiple reports with high volume of patient accounts to ensure reimbursement was received in a timely manner.
- Electronically submitted bills and appeals to insurance companies according to compliance guidelines.
Office Manager
Knight Furniture Company
Sherman, TX
08.2012 - 05.2014
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Promptly responded to inquiries and requests from prospective customers while investigating and resolving customer complaints.
- Ensured office staff was providing efficient and accurate customer service while providing support to multiple departments.
- Counseled customers regarding credit applications and created financial contracts.
Assistant Store Manager
Quick Check Convenience
Howe, TX
08.2008 - 10.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Communicated with vendors regarding future inventory and special orders and scheduled weekly inventory pickups and deliveries.
- Managed daily flow of paperwork including account reconciliation and bank deposits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Grayson College
Denison, TXSkills
- Workflow Processes
- Verifying Data Accuracy
- Problem Identification
- Flexible and Adaptable
- Process Efficiency Improvements
- Research and Data Management
Timeline
Manager - Intake
US Renal Care
05.2019 - Current
Supervisor - Initial Verification
Fresenius Medical Care
06.2018 - 05.2019
Patient Account Representative - Collections
Fresenius Medical Care / American Renal Associate
06.2014 - 05.2018
Office Manager
Knight Furniture Company
08.2012 - 05.2014
Assistant Store Manager
Quick Check Convenience
08.2008 - 10.2010
Grayson College
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