Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jessica Riley

Lancaster,OH

Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Area Manager

Bookhocking
06.2024 - Current
  • Developed and implemented strategies to improve customer service and increase sales.
  • Transformed underperforming teams into productive, profitable teams.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Implemented systems and procedures to increase sales.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

State Tested Nursing Assistant

Bickford of Lancaster Assited Living
08.2015 - Current
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.

Housekeeper Supervisor

Premier Cabins
05.2023 - 06.2024
  • Coordinated household cleaning service operations and managed client relations.
  • Managed team productivity and workflow to exceed quality standards.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Evaluated employee performance and developed improvement plans.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed laundry sorting, washing, drying, and ironing.
  • Increased employee performance through effective supervision and training.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Addressed customer feedback and complaints to maximize satisfaction.

Multi-Skilled Tech

Mount Carmel East Hospital
06.2022 - 06.2023
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Education

Nursing

Hocking College
Nelsonville, OH

High School Diploma -

Lancaster High School
Lancaster, OH
05-2005

Skills

  • Relationship building and management
  • Staff scheduling
  • Employee scheduling
  • Equipment maintenance coordination
  • Performance management
  • Staff training
  • Quality assurance
  • Brainstorming ideas
  • Privacy and confidentiality
  • Adaptive learning
  • Medical records management
  • Compassionate care
  • Reliable team player
  • Time management skills
  • Problem-solving
  • Exemplary work ethic

Accomplishments

Nominated care giver of the year 2015


Certification

  • First Aid/CPR Certified
  • CNA - Certified Nurse Assistant

Timeline

Area Manager

Bookhocking
06.2024 - Current

Housekeeper Supervisor

Premier Cabins
05.2023 - 06.2024

Multi-Skilled Tech

Mount Carmel East Hospital
06.2022 - 06.2023

State Tested Nursing Assistant

Bickford of Lancaster Assited Living
08.2015 - Current

Nursing

Hocking College

High School Diploma -

Lancaster High School

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