Jessica Ring

Work History

Packaging Operator

Custom Synthetic Fibers

09.2022 - 02.2023

Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destination's
Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
Packed, weighed and shipped items per customer specifications.
Inspected products before packaging to prevent shipping defective and damaged goods to customers.
Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
Organized items on racks, shelves and bins to maintain established order.
Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
Learned and followed warehouse safety protocols to prevent injuries and accidents.

Quality Inspector

Surge Staffing

02.2023 - Current

Kept detailed notes of product functionality, specifications and appearance using Excel.
Inspected car parts with accuracy, reporting problems or defects quickly.
Inspected and packaged products meticulously according to manufacturing specifications
Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
Documented findings and produced reports to aide management in assessing and correcting quality concerns.
Kept detailed notes of product functionality, specifications and appearance using Excel.
Monitored production operations for compliance with specifications and promptly reported defects.
Performed preliminary, in progress, hidden damage and final product inspections.
Collected samples during production and tested randomly to determine in-process product quality.
Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
Discarded and rejected products, materials and equipment not conforming with specifications.

Patient Care Technician

Homewell Cares

02.2021 - 08.2022

Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Maintained patient stability by checking vital signs and weight and recording intake and outtake information
Maintained clean and safe environment to promote patient safety and comfort.
Answered patient assistance calls, assessed needs, and offered qualified support.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Documented patient information and care activities in electronic health record.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Facilitated personal hygiene management, feeding and ambulation.
Transported patients between rooms and appointments or testing locations.
Upheld infection control and prevention policies across different patient-facing areas.

Quality Technician

MS Companies

11.2020 - 01.2021

Maintained quality documentation and records for conformance with relevant standards.
Collaborated with production staff to improve processes, reduce defects and optimize quality.
Helped uncover and fix production problems in order to reduce overall defect rates.
Monitored production output to verify quality standards ahead of dispatch.
Made recommendations on ways to improve testing procedures, production processes and training.
Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Tracked and analyzed product quality data to identify trends and insights.
Performed thorough inspections of incoming materials and outgoing products.

CNA

NHC Lewisburg

05.2019 - 11.2020

Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Helped patients complete range of motion exercises to prevent loss of function during care.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Documented patient information and care activities in electronic health record.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Upheld infection control and prevention policies across different patient-facing areas.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Call Center Representative

IBEX Global

11.2016 - 10.2018

Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promoted available products and services to customers during service, account management, and order calls.
Responded to customer calls and emails to answer questions about products and services.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Reached out to customers after completed sales to suggest additional service or product purchases.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Educated customers on company systems, form completion, and access to services.
Collaborated with shipping team to track shipments, verify orders and handle product returns.
Investigated and resolved customer inquiries and complaints quickly.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Maintained up-to-date knowledge of product and service changes.
Educated customers about billing, payment processing and support policies and procedures.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Met customer call guidelines for service levels, handle time and productivity.
Increased efficiency and team productivity by promoting operational best practices.
Exhibited high energy and professionalism when dealing with clients and staff.
Cross-trained and provided backup support for organizational leadership.
Processed debit and credit card and electronic check payments.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues

Summary

Overview

Work History

Packaging Operator

Quality Inspector

Patient Care Technician

Quality Technician

CNA

Call Center Representative

Education

GED -

Skills

Timeline

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