Jessica Rios
Barstow,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
86ers Lounge
Barstow, CA
05.2021 - Current
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Sales Associate
Vans Off The Wall
Barstow, CA
11.2019 - 05.2021
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
Loss Prevention Specialist
Sears
Victorville, CA
11.2014 - 10.2019
- Conducted investigations into thefts and other security breaches.
- Developed and implemented loss prevention procedures to reduce inventory shrinkage.
- Investigated shoplifting cases and provided evidence in court proceedings as needed.
- Coordinated with local law enforcement agencies when necessary regarding criminal activities.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Fine Jewelry Sales Associate
Macy’s
Victorville, CA
11.2013 - 11.2014
- Greeted customers and provided exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
- Conducted inventory checks to ensure adequate stock levels were maintained.
- Verified accuracy of invoices, shipping documents, and other paperwork associated with sales transactions.
Education
High School Diploma -
Canyon Ridge High
Hesperia, CA05-2013
Bachelor of Arts - Psychology
Barstow Community College
Barstow, CASkills
- Suggestive Selling
- Inventory
- Product and service knowledge
- Complex Problem-Solving
- Analytical Thinking
- Client Relations
Certification
- LP Qualified (LPQ) - 11/2014
- Bloodborne Pathogens - 11/2014
- Alcohol Server Certification - 05/2021
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bartender
86ers Lounge
05.2021 - Current
Sales Associate
Vans Off The Wall
11.2019 - 05.2021
Loss Prevention Specialist
Sears
11.2014 - 10.2019
Fine Jewelry Sales Associate
Macy’s
11.2013 - 11.2014
High School Diploma -
Canyon Ridge High
Bachelor of Arts - Psychology
Barstow Community College