Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jessica Rios

Fresno,CA

Summary

Proven leader and effective communicator, adept at fostering teamwork and enhancing customer satisfaction, as demonstrated at Biglots. Skilled in problem-solving and critical thinking, with a track record of improving operational efficiency and implementing strategic merchandising initiatives. Passionate about continuous learning and development, with a commitment to excellence in all endeavors.

Overview

2025
2025
years of professional experience

Work History

Nta

Homan Elementary School
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked well with all kids ages
  • Loved working with special education helping kids with tasks

Lead Supervisor

Biglots
08.2018 - 09.2024
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
  • Played an instrumental role in recruiting top talent to build a highly skilled workforce capable of meeting diverse company needs.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.

Assistant Manager

Biglots
08.2018 - 09.2024
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Sales Associate

Kohls Department Store
06.2012 - 08.2018
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

Teacher Assistant - Child Development

Fresno City College
Fresno, CA
08.2008

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Decision-Making
  • Problem Resolution
  • Verbal Communication

Accomplishments

Trained several employees to become part of management team

Languages

Spanish
Full Professional

Timeline

Lead Supervisor

Biglots
08.2018 - 09.2024

Assistant Manager

Biglots
08.2018 - 09.2024

Sales Associate

Kohls Department Store
06.2012 - 08.2018

Nta

Homan Elementary School

Teacher Assistant - Child Development

Fresno City College

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Jessica Rios