Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Rios

Harlingen,TX

Summary

Hardworking and reliable with strong ability in everything i do and. Highly organized, proactive and punctual with team-oriented mentality. Who drives in both slow and busy shifts, Organized and motivated employee eager to learn and grow ,and organizational skills in various environments to expand skills where is needed. Reliable Counselor lends skilled supervision, activity planning and organization to individual patient assessment and treatment. Adeptly navigates stressful environments to deliver optimized outcomes. Dedicated to balancing high degree of compassionate care with privacy and understanding.

Overview

19
19
years of professional experience

Work History

Residential Youth Care Worker

Chicanos por la causa
Los Fresnos, Texas
07.2024 - Current
  • Oversaw daily routines of youth in placement and delivered services related to basic human needs.
  • Participated in meetings with other staff members to discuss client progress, treatment plans, and goals.
  • Maintained confidentiality through stringent handling of charts and data.
  • Facilitated life skills training sessions, including financial literacy and job readiness.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Transported youth to appointments or recreational activities as needed.
  • Developed and implemented behavioral management strategies to promote positive outcomes.
  • Maintained cleanliness of youth facilities and rooms.
  • Supervised volunteer personnel, delivering in-depth training and mentoring.
  • Ensured compliance with state regulations pertaining to child welfare services delivery.
  • Collaborated with mental health professionals to address specific needs of youths.
  • Utilized vehicles to transport youth to and from school, appointments and outings.
  • Established behavioral modification goals and assessed progress toward goals.
  • Documented child progress, reporting extreme changes in behavior.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Assisted in developing and implementing behavior management strategies with youth in care.
  • Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
  • Conducted assessments of clients' needs upon intake into program.

CCR

Maximus Texas Health and Human Services
Edinburg, TX
01.2024 - Current
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Assisted customers with product selection based on individual needs.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Answered incoming calls promptly and professionally within company standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Home Care Provider

Aquario primary home Temporary
Brownsville, Texas
12.2023 - 12.2023
  • Improved patient outlook and daily living through compassionate care.
  • Managed patient transportation and appointment scheduling.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with client personal care needs to foster independence and well-being.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Educated patients and families on health care needs, conditions, and options.
  • Checked patients' pulse, temperature and respiration.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Collaborated closely with families to provide support and guidance.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.

Border Patrol Processing Coordinator

Department of Homeland Security
McAllen, TX
05.2022 - 05.2023
  • Utilizing standard computer tools including Microsoft Office to create basic reports, spreadsheets and presentations;
  • Assisting in applying policies and practices to safely and legally manage stressful situations and make sound decisions when dealing with tight deadlines or hostile or violent individuals;
  • Maintaining sensitive personal information while assisting with daily assignments including answering incoming calls for information;
  • Communicating orally and/or in writing to respond to routine requests for basic information.
  • Improved patient outlook and daily living through compassionate care.
  • Managed patient transportation and appointment scheduling.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with client personal care needs to foster independence and well-being.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Educated patients and families on health care needs, conditions, and options.
  • Checked patients' pulse, temperature and respiration.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.

Intaking, Transportation,DCW

BCFS Health And Human Services
Harlingen, TX
05.2018 - 03.2022
  • Receiving undocumented children processing & Property First phone call back to home country
  • WebEOC
  • Transferred undocumented children to El Paso Picos and carrizo springs
  • Guarded restricted areas to prevent unauthorized entry.
  • Was always on standby if flyouts were needed to fly minors home.
  • supervises children, using reasonable actions to ensure the safety. and well-being of each child, effectively communicate facility and programmatic behavioral. expectations and limitations to children, and maintain compliance with agency policies
  • Communicate in a positive and respectful manner with children, families and all agency staff including supervisors, co-workers, Case managers Clinicians .
  • Complete all required documentation prior to completion of shift.
  • Assist children with homework assignments
  • Maintain an orderly and clean children's living area including assisting in the household and children's laundry, overseeing daily chores, identifying routine maintenance work/repair and reporting it to the Unit Manager.
  • Take actions to promote positive interaction between children and encourage children to take responsibility in the daily routine of the facility.
  • Taking care of Unaccompanied children giving them what they need while they stay in shelter.

Border Security Investigations

Level 3 Security
Los Fresnos, TX
10.2009 - 12.2017
  • Guarded restricted areas to prevent unauthorized entry.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Responded to alarms and disturbances to maintain safety.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Monitored security cameras and fire, building and alarm systems.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.

CNA

Retama Manor Nursing Center
Harlingen, TX
06.2006 - 08.2007
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Used mobility devices to transport patients.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.

Education

High School Diploma -

Harlingen High School
Harlingen, TX
05.2006

CNA, Medical Assistant - Nursing

Rio Grande Valley College
5419 N Cage Blvd, Pharr, TX 78577
05.2006

Skills

  • Intaking for, Unaccompanied Immigrant Children
  • Transporter
  • processing, Property bags, First phone call home
  • WebEOC
  • Cpr certified
  • Weapon Training
  • Level 3 security guard
  • Speak English and Spanish
  • Calm in Emergency Situations
  • A strong work ethic
  • Complaint resolution
  • Microsoft PowerPoint
  • Account updating
  • Problem-solving
  • Microsoft Excel
  • Escalation management
  • Microsoft Office Suite
  • Data entry
  • Grammar
  • Tracking complaints

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Residential Youth Care Worker

Chicanos por la causa
07.2024 - Current

CCR

Maximus Texas Health and Human Services
01.2024 - Current

Home Care Provider

Aquario primary home Temporary
12.2023 - 12.2023

Border Patrol Processing Coordinator

Department of Homeland Security
05.2022 - 05.2023

Intaking, Transportation,DCW

BCFS Health And Human Services
05.2018 - 03.2022

Border Security Investigations

Level 3 Security
10.2009 - 12.2017

CNA

Retama Manor Nursing Center
06.2006 - 08.2007

High School Diploma -

Harlingen High School

CNA, Medical Assistant - Nursing

Rio Grande Valley College

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Jessica Rios