Jessica Ritchie
San Antonio,United States
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Spirit
01.2023 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Lead Licensed Nail Technician
Lifetime Athletic
03.2018 - 04.2024
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided training and mentoring to new staff to maximize performance.
- Communicated effectively with management concerning important customer issues.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Completed consultations with spa guests to determine nail care needs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Responded to customer requests and concerns about nail application and nail art designs.
- Grew repeat client base through effective marketing and customer service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Delivered services to customer locations within specific timeframes
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Licensed Nail Technician
Woodhouse Day Spa
11.2017 - 03.2018
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns about nail application and nail art designs.
- Designed individualized care programs for 100% of repeat customers.
- Grew repeat client base through effective marketing and customer service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Manager
Bronze Tanning
10.2016 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Salon Owner/Operator
Nails Etc.
10.2014 - 10.2017
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
- Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Licensed Nail Technician - Cosmetology
University of Cosmetology Arts & Sciences - McAllen
Mcallen, TX03.2013
Associate of Arts - General Studies
Southwest Texas Junior College
Uvalde, TX05.2012
Skills
- Customer Needs Assessments
- Learning Strategies
- Situational Awareness
- Health and Safety Procedures
- Active Learning
- Service Quality
- Client Support
- Critical Thinking
- Verbal and Written Communication
- Sales Expertise
- Guest Satisfaction
- Cleanliness and Sanitation
- Public Interaction
- Company Guidelines
Timeline
Flight Attendant
Spirit
01.2023 - Current
Lead Licensed Nail Technician
Lifetime Athletic
03.2018 - 04.2024
Licensed Nail Technician
Woodhouse Day Spa
11.2017 - 03.2018
Manager
Bronze Tanning
10.2016 - 10.2017
Salon Owner/Operator
Nails Etc.
10.2014 - 10.2017
Licensed Nail Technician - Cosmetology
University of Cosmetology Arts & Sciences - McAllen
Associate of Arts - General Studies
Southwest Texas Junior College
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