Jessica Rivera
Reading,Pennsylvania
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over Number years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Key Holder Leader
Catherine's Plus Sizes
09.2012 - 12.2013
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored and restricted access to keys to maintain store security.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
Cashier Team Lead
Bed Bath & Beyond
04.2012 - 09.2012
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Cleaned store during closing hours
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
Cashier Team Lead
Sears
01.2011 - 04.2012
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
- Led cashiers and associates in providing thoughtful customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Key Holder Leader
SUBWAY®Restaurants
06.2010 - 12.2011
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored and restricted access to keys to maintain store security.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
Education
Associate Of Applied Science - Criminal Justice
Reading Area Community College
Reading, PA05.2013
Skills
- Goal Attainment
- Customer Needs Assessments
- Endurance Building
- Persuasive Negotiations
- Problem Anticipation and Resolution
- Organize Inventory
- Time Management
- POS Terminal Operation
- Cash Handling and Reconciliation
- POS Inventory System Operation
- Managing Cash Register
- Good Communication Skills
- Retail Industry Experience
- Inventory Accuracy
- Managing Customer Needs
- Adaptable to Changing Demands
- Managing Inventory Stock
- Multitasking Strengths
- Cash Counting
Timeline
Key Holder Leader
Catherine's Plus Sizes
09.2012 - 12.2013
Cashier Team Lead
Bed Bath & Beyond
04.2012 - 09.2012
Cashier Team Lead
Sears
01.2011 - 04.2012
Key Holder Leader
SUBWAY®Restaurants
06.2010 - 12.2011
Associate Of Applied Science - Criminal Justice
Reading Area Community College
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