Jessica Rivera
New Rochelle,NY
Summary
Dedicated Clerical Assistant with over 10 successful years of clerical experience in busy office environments and clinics. Achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of EPIC program and history achieving high data output.
Overview
11
11
years of professional experience
Work History
Clerical Associate 3
Lincoln Medical And Mental Health Center
05.2013 - Current
- Developed correspondence letters, memos, and emails.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with over 300 patients daily by phone, email, or in-person to provide information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained and updated office records, both digital and physical.
- Reviewed files, records and other documents to obtain information to respond to requests.
Operating Room Clerk
Lincoln
03.2012 - 05.2013
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled and booked appointments by methods such as receiving appointment request or referral, entering patient information into computerized system, booking time slot, making follow-up appointments, cancelling or adjusting patient appointments, booking appropriate tests, and contacting patients to provide pre-appointment instructions as appropriate.
- Performed reception duties by receiving telephone calls, visitors and hospital staff and directing or transferring them to appropriate personnel, taking messages and providing routine information and sorting and distributing mail to appropriate and replying to routine email. Faxes, photocopies and scans documents/materials. Arranges meetings and appointments as directed.
Education
Westchester Community College
Valhalla, NY06.2021
High School Diploma -
Our Lady of Victory Academy
Dobbs Ferry, NY06.2006
Skills
- Dedicated Team Player
- Team Bonding
- Information Updates
- EPIC EMR
- Report Analysis
- Customer Satisfaction
- Microsoft Office
- Excel Spreadsheets
- Prescription Refills
- Reminder Calls
- Organizing and Categorizing
- Patient Data Management Systems
Timeline
Clerical Associate 3
Lincoln Medical And Mental Health Center
05.2013 - Current
Operating Room Clerk
Lincoln
03.2012 - 05.2013
Westchester Community College
High School Diploma -
Our Lady of Victory Academy
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