Jessica Rivera
Gardiner,New York
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Focused Bank teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
10
10
years of professional experience
Work History
Bank Teller
Citizens Bank
04.2023 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
Assistant Manager
Dunkin
12.2013 - 08.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Defined clear targets and objectives and communicated to other team members.
- Developed strategy to increase sales and drive profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Area Supervisor
LCS
08.2014 - 10.2020
- Conducted routine inspections to check quality and compliance with established specifications.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Monitored staff performance and provided feedback to drive productivity.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Education
High School Diploma -
Peruano Americano
Trujillo Peru12.1997
Trujillo Peru
07.2010
No Degree - Executive Assistant And Executive Secretary
Instituto Tecnologico Del Norte
Trujillo Peru07.2010
Skills
- Business Administration
- Greet Guests
- Sales and Marketing
- Orientating and Training
- Health and Safety Regulations
- Customer Relations
- Shift Coverage
- Merchandising
- Training and Development
- Staff Supervision
- Reporting
- Staff Training
- Financial Transactions
- Deposit and withdrawal management
- Customer Relationship Management
- Cash counting
- Money Handling
- Currency packaging
- Transaction Processing
- Upselling skills
- Cash handling expertise
- Teller Support
- Customer relationship development
- Balance Transfers
- Fraud Detection Abilities
- Professionalism and Courtesy
- Sales and Cross-Selling
- Banking Software Familiarity
- Listening and Comprehension
- Drawer balancing
Languages
Spanish
Native or Bilingual
Japanese
Limited Working
Timeline
Bank Teller
Citizens Bank
04.2023 - Current
Area Supervisor
LCS
08.2014 - 10.2020
Assistant Manager
Dunkin
12.2013 - 08.2023
High School Diploma -
Peruano Americano
No Degree - Executive Assistant And Executive Secretary
Instituto Tecnologico Del Norte
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