Jessica Rivera
Plainville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Patient Services Coordinator
Hartford HealthCare Primary Care Center
04.2024 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Collected patient co-pay and issued receipt to confirm payment.
- Respected patients by recognizing rights and maintaining confidentiality.
- Verified patient's insurance eligibility and benefits coverage.
Toddler Head Teacher
Kidco Childcare Center
01.2022 - 04.2024
- Lesson Plans
- NAEYC
- OEC
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Planned and implemented integrated lessons to meet national standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Administrator Assistant
Wallingford Auto Park
02.2022 - 11.2022
- Customer Service - Copies - Answer phone calls - DMV paperwork's - Filing - Data Entry
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed routine clerical tasks by scanning, filing and copying documents.
Preschool Teacher
Lulac Head Start
09.2014 - 11.2018
- NAEYC
- OEC
- Supported student physical, mental, and social development using classroom games and activities.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Conducted weekly home visits to assess conditions.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
Education
Bachelor of Science - Early Childhood Education
Charter Oak State College
New Britain, CTAssociate of Science - Early Childhood Education
Gateway Community College
New Haven, CT 05.2018
High School Diploma -
Sound School
New Haven, CT06.2010
Skills
- Multitasked
- Spanish Fluency
- Adaptable
- Team Player
- Fast Learner
- Team Support
- Customer Service
- Classroom Organization
- Child Development
- Activity Planning
- Parent-Teacher Communication
- Attention to Detail
- Decision-Making
- Teamwork and Collaboration
- Interpersonal and Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Coordinator
Hartford HealthCare Primary Care Center
04.2024 - Current
Administrator Assistant
Wallingford Auto Park
02.2022 - 11.2022
Toddler Head Teacher
Kidco Childcare Center
01.2022 - 04.2024
Preschool Teacher
Lulac Head Start
09.2014 - 11.2018
Bachelor of Science - Early Childhood Education
Charter Oak State College
Associate of Science - Early Childhood Education
Gateway Community College
High School Diploma -
Sound School
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