Jessica Rivera
Plainville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Patient Services Coordinator
Hartford HealthCare Primary Care Center
Farmington, CT
04.2024 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Collected patient co-pay and issued receipt to confirm payment.
- Respected patients by recognizing rights and maintaining confidentiality.
- Verified patient's insurance eligibility and benefits coverage.
Toddler Head Teacher
Kidco Childcare Center
2175 Berlin Turnpike, Newington, CT 06111
01.2022 - 04.2024
- Lesson Plans
- NAEYC
- OEC
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Planned and implemented integrated lessons to meet national standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Administrator Assistant
Wallingford Auto Park
485 N Colony Rd, Wallingford, CT 06492
02.2022 - 11.2022
- Customer Service - Copies - Answer phone calls - DMV paperwork's - Filing - Data Entry
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed routine clerical tasks by scanning, filing and copying documents.
Preschool Teacher
Lulac Head Start
375 James St, New Haven, CT 06513
09.2014 - 11.2018
- NAEYC
- OEC
- Supported student physical, mental, and social development using classroom games and activities.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Conducted weekly home visits to assess conditions.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
Education
Bachelor of Science - Early Childhood Education
Charter Oak State College
New Britain, CTAssociate of Science - Early Childhood Education
Gateway Community College
New Haven, CT 05.2018
High School Diploma -
Sound School
New Haven, CT06.2010
Skills
- Multitasked
- Spanish Fluency
- Adaptable
- Team Player
- Fast Learner
- Team Support
- Customer Service
- Classroom Organization
- Child Development
- Activity Planning
- Parent-Teacher Communication
- Attention to Detail
- Decision-Making
- Teamwork and Collaboration
- Interpersonal and Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Coordinator
Hartford HealthCare Primary Care Center
04.2024 - Current
Administrator Assistant
Wallingford Auto Park
02.2022 - 11.2022
Toddler Head Teacher
Kidco Childcare Center
01.2022 - 04.2024
Preschool Teacher
Lulac Head Start
09.2014 - 11.2018
Bachelor of Science - Early Childhood Education
Charter Oak State College
Associate of Science - Early Childhood Education
Gateway Community College
High School Diploma -
Sound School