Jessica Rivera
Casselberry,FL
Summary
Compassionate Clinical Social Worker with 8 years of experience providing direct client care, therapeutic services, and crisis intervention to multiple populations to ensure continued stability and linkage to community resources in order to navigate the mental health & criminal justice systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Admissions Specialist
University Behavioral Center
06.2022 - Current
- Provides or coordinates initial assessment and counseling of patients scheduled or walk-in clients
- Facilitates smooth transitions between departments by maintaining open lines of communication throughout each step of the intake process
- Provides immediate information and emotional support according to need and within departmental and UBC policy
- Provides additional evaluation/consultation as deemed necessary (i.e. psychiatric assessment)
- Ensures a smooth transition of admission process to alleviate anxieties in discussing treatment, financial responsibility, etc.
- Provides information and consultations when necessary; re-directs when needed
- Observes confidentiality and safeguards all patient and employee related information
- Assists with training new hires on admission policy and procedures
- Enters all clinical data in electronic EMR system
Behavioral Response Unit Clinical Program Manager
Devereux Advanced Behavioral Health
09.2022 - 06.2024
- Collaborated with Program Director, clinical staff, and Orange County Sheriff Office management to ensure program effectiveness by identifying strengths and weaknesses while guiding necessary adjustments.
- Participated in interviewing and selection of new clinicians
- Supervised clinical and administrative staff
- Coordinated comprehensive training materials for staff, to ensure delivery of high-quality client care.
- Coordinated internal audits to ensure adherence to established quality standards and regulatory requirements throughout program operations.
- Served as Project Director for federal SAMHSA Co-responder grant, including tracking call outcomes, writing and submitting required reports, and attending required conferences.
- Deployed and responded to calls for service in Orange County with Deputy Partner, if needed.
- Conducted program outreach to local law enforcement and mental health agencies on BRU program and offered support.
- Lead and participate in Crisis Intervention Team (CIT) training for Orange County Sheriff deputies.
Behavioral Response Unit Clinician
Devereux Advanced Behavioral Health
01.2022 - 09.2022
- Responded to calls for service or follow up calls with deputy partner within Orange County to implement crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk individuals.
- Delivered high-quality individual care by conducting thorough assessments, developing safety plans, and providing ongoing therapeutic support.
- Collaborated with other service providers in the community to help establish needed services for the individual and family.
- Advocated for patients within the mental health and criminal justice system to ensure access to appropriate resources and services when needed.
- Collaborated with other service providers in the community to assist with monthly Crisis Intervention Training (CIT) for Orange County Sheriff's Office deputies and staff.
Mobile Crisis Services Clinician
Devereux Advanced Behavioral Health
05.2019 - 12.2021
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk individuals.
- Collaborated with other service providers in the community to help establish needed services for the individual and the family.
- Provided education to the individual's family and significant others regarding mental illness and how to support the individual.
- Ensured provision and coordination of services and appropriate discharge planning for all clients.
- Assisted as a Star Trainer ensuring that new hire clinicians were appropriately trained on procedures and how to navigate EHR.
Social Services Therapist Intern
University Behavioral Center
08.2018 - 05.2019
- Performed intake and pre-screenings by completing biopsychosocial assessments and developing treatment plans.
- Conducted therapeutic individual, group, and family therapy sessions.
- Maintained clinical documentation of goals and progress.
- Utilized empathy and active listening skills to build relationships with clients.
- Promoted client awareness and growth with therapeutic interventions.
Lead Direct Care Professional
Devereux Advanced Behavioral Health
04.2016 - 05.2019
- Trained current and new employees on house and client responsibilities.
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administer all necessary medications as directed by care plan.
- Made judgement decisions to ensure client and staff safety.
- Input ABA data frequency for individual clients to track problem solving behaviors.
Social Services Disposition Specialist Intern
Office Of The Public Defender
08.2017 - 07.2018
- Met with clients one-on-one to determine necessary services through biopsychosocial assessments.
- Explained available housing, domestic violence, employment, education, mental health and substance abuse treatment resources to clients and applied to eligible programs.
- Uncovered latest evidenced-based research for juvenile population resources.
- Collaborated with community resources to engage youth in pro-social activities and help family to access needed services.
- Entered client data in STAC system and maintained up-to-date case records for all clients.
Education
Master of Social Work - Social Work
University of Central Florida
Orlando, FL05.2019
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL12.2015
Skills
- Crisis Intervention
- Suicide Prevention
- Case Management
- Crisis Management
- Clinical Documentation
- Clinical Data Management
- Direct Patient Care
- Clinical assessment
- De-Escalation Techniques
- Motivational Interviewing
- Resource Navigation
- Safety Planning
Accomplishments
- Outstanding Achievement Award- Homeland Security Investigations- 2023
- Memo of Appreciation- Orange County Sheriff's Office, Sheriff Mina- 2023
- Central Florida Law Enforcement & Mental Health Consortium
Affiliations
- International Co-Responder Alliance- 2023
Certification
- Licensed Clinical Social Worker - SW20432
- Crisis Intervention Team "CIT" Training
- Military Social Work
- Mental Health First Aid
References
Available upon request.
Timeline
Behavioral Response Unit Clinical Program Manager
Devereux Advanced Behavioral Health
09.2022 - 06.2024
Admissions Specialist
University Behavioral Center
06.2022 - Current
Behavioral Response Unit Clinician
Devereux Advanced Behavioral Health
01.2022 - 09.2022
Mobile Crisis Services Clinician
Devereux Advanced Behavioral Health
05.2019 - 12.2021
Social Services Therapist Intern
University Behavioral Center
08.2018 - 05.2019
Social Services Disposition Specialist Intern
Office Of The Public Defender
08.2017 - 07.2018
Lead Direct Care Professional
Devereux Advanced Behavioral Health
04.2016 - 05.2019
Master of Social Work - Social Work
University of Central Florida
Bachelor of Science - Psychology
University of Central Florida
- Licensed Clinical Social Worker - SW20432
- Crisis Intervention Team "CIT" Training
- Military Social Work
- Mental Health First Aid
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