Jessica Rivera
Antioch,TN
Summary
Highly-motivated warehouse lead with desire to take on new challenges. Strong work ethic, adaptability, multitasking, time management abilities, and exceptional interpersonal skills. Adept at working effectively and quickly learning new skills.
Overview
11
11
years of professional experience
Work History
Warehouse Operations Lead
Aldi Distribution Center
Mount Juliet, TN
09.2023 - Current
- Assisted in resolving claims related to deliveries or product issues.
- Developed and implemented systems to improve accuracy, efficiency, and safety in the warehouse.
- Investigated discrepancies between physical counts of inventory versus system records.
- Planned and coordinated daily operations for the warehouse team.
- Provided leadership and guidance to warehouse personnel regarding job duties and performance expectations.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Built strong relationships with internal teams and external partners.
Warehouse Receiver
Aldi Distribution Center
Mount Juliet, TN
02.2022 - Current
- Arranged and filled warehouse shelves when needed.
- Trained new hires on warehouse policies and procedures.
- Operated forklift and tuggers to transfer pallets to and from designated areas.
- Scan shipment loads into our system.
- Organized warehouse space in an efficient manner while adhering to safety regulations.
Selector
tuggersAldi Distribution Center
Mount Juliet, TN
07.2017 - 02.2022
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations while achieving our production rate.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Attended company safety meetings to maintain knowledge of new and important information.
- Conducted audits before pallets left the warehouse.
- Trained new hires.
Receptionist
G&R Auto Repair and Collision
Nashville, TN
08.2016 - 06.2017
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Processed and sent invoices, adjustments and credit memos to customers.
- Ordered and picked up parts needed in shop.
- Delivered translation services to clients and different types of vendors.
Bartender Shift Manager
Bombay Bistro
Franklin, TN
10.2015 - 08.2016
- Supervised cleanliness of guest service areas before, during and after service.
- Operated cash register by counting the register before and after every shift.
- Payout all servers their daily tips.
- Prepared all cocktails from bar recipes and served wine, draft and bottled beer.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided exceptional service to high volume of daily customers.
- Developed and implemented staff training program to ensure quality customer service.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assisted in resolving customer complaints promptly and professionally.
Waitress
Bombay Bistro
Franklin, TN
10.2014 - 10.2015
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Cashier
Target
Brentwood, TN
08.2013 - 10.2014
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Dishwasher
Bawarchi Biryani Point Indian Cuisine
Franklin, TN
05.2013 - 08.2013
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Education
High School Diploma -
Antioch High School
Antioch, TN05.2016
Skills
- Clear Communication
- Conflict Resolution
- Problem-Solving
- Organization and Prioritization
- Critical Thinking
- Spanish Translation
- Multitasking
Timeline
Warehouse Operations Lead
Aldi Distribution Center
09.2023 - Current
Warehouse Receiver
Aldi Distribution Center
02.2022 - Current
Selector
tuggersAldi Distribution Center
07.2017 - 02.2022
Receptionist
G&R Auto Repair and Collision
08.2016 - 06.2017
Bartender Shift Manager
Bombay Bistro
10.2015 - 08.2016
Waitress
Bombay Bistro
10.2014 - 10.2015
Cashier
Target
08.2013 - 10.2014
Dishwasher
Bawarchi Biryani Point Indian Cuisine
05.2013 - 08.2013
High School Diploma -
Antioch High School