Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Rivera

New York,NY

Summary

Proven expertise in patient record maintenance and complex problem-solving, demonstrated across roles including Dental Assistant Manager at Carlos Torres DDS. Excelled in enhancing customer satisfaction and maintaining HIPAA compliance, significantly improving operational efficiency. Skilled in fostering safe, supportive environments and streamlining patient intake procedures.

Overview

17
17
years of professional experience

Work History

Dental Assistant Manager

Carlos Torres Dds
10.2022 - 01.2025
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Accomplished multiple tasks within established timeframes.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Direct Support Professional

Lifespire
10.2018 - 02.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.

Subbstitute Assistant Teacher

Yai Network
04.2012 - 06.2018
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Developed and implemented classroom routines to address varying student needs.

Cashier Assistant Manager Finance Office

Bellevue Hospital Center
12.2007 - 03.2012
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Improved overall office cleanliness and presentation, resulting in a more welcoming atmosphere for patients.
  • Met patients needs through polite, friendly and attentive service.
  • Provided exceptional customer service, addressing patients inquiries and resolving issues promptly.
  • Trained new cashier team members in customer service and money handling processes and distributing metrocards to eligible medicaid patients.
  • Assisted in training new hires, sharing best practices and company standards, with ordering metrocards,conducting the collecting ,handling ,securing,vouchering and releasingof patients property.

Education

High School Diploma -

B.M.C.C Community College
New York, NY

Skills

  • Appointment scheduling
  • Patient scheduling
  • Complex Problem-solving
  • Patient record maintenance
  • Insurance billing
  • Patient intake procedures
  • HIPAA compliance

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Dental Assistant Manager

Carlos Torres Dds
10.2022 - 01.2025

Direct Support Professional

Lifespire
10.2018 - 02.2022

Subbstitute Assistant Teacher

Yai Network
04.2012 - 06.2018

Cashier Assistant Manager Finance Office

Bellevue Hospital Center
12.2007 - 03.2012

High School Diploma -

B.M.C.C Community College

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Jessica Rivera