JESSICA RIVERRAIN
Grants,OR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support with empathy and kindness.
Overview
18
18
years of professional experience
Work History
Esthetician/ Freelance Makeup Artist
Independent Contractor
09.2020 - Current
- I work independently as a licensed Esthetician
- I conduct consultations with clients to understand their skincare needs and desired makeup looks for special occasions
- Provide expert makeup application and skin care treatments including facials and waxing
- Maintain a clean and sanitary working environment in compliance with health and safety laws
- As an independent contractor I have developed strong communication and interpersonal skills to interact with clients as well as excellent time management and organizational abilities to handle multiple appointments and maintain a busy schedule.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
Scheduling Assistant
Hellgate Excursions
03.2020 - 08.2020
- Assisted in booking parties for river excursions in person, online, and by telephone; also assisted in retail sales and customer service.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency.
Office Assistant
Rogue Community College
01.2017 - 01.2020
- Answered and directed callers from main telephone line; performed other clerical tasks including copying, faxing, email communications, organizing meeting materials, proofreading, and assisting with postings on College’s website and social media sites.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Lead Esthetician
The Spa at Club Northwest
01.2014 - 01.2015
- Created a welcoming environment for cosmetics clients; analyzed skin care and make-up needs; Trained new employees
- Monitored inventory; assisted in promotion of products and services, including utilization of social media sites.
- Educated patients on treatment options.
- Advised clients on proper home-care regimens.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Recommended retail products for at-home use.
Assistant Manager/Retail Specialist
Blue Maui Clothing
01.2013 - 01.2015
- Opened/closed store
- Managed employee schedules, payroll, and the store’s website
- Responsible for inventory and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Barista
Starbucks
01.2013 - 01.2015
- Opened/closed store
- Took orders and prepared a variety of drinks according to customer specifications
- Operated the cash register.
Licensed Esthetician
The Spa at Club Northwest
01.2010 - 01.2013
- Performed a variety of skin care services, including facials, waxing, microdermabrasion, and chemical peels
- Made recommendations for products and cosmetics.
Flight Attendant
Horizon Airlines
01.2006 - 01.2010
- Prioritized safety.
- Provided remarkable customer service
- Showed integrity while working independently as well as part of a team.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Delivered food and beverage service, reading material and other in-flight services.
- Assisted passengers in boarding and deplaning aircraft.
Education
One-year Certificate - Aesthetics
Oregon Institute of Aesthetics
Talent, ORComplete Flight Attendant Ground School Training -
Horizon Air
Portland, ORHigh School Diploma -
New Hope Christian School
Grants Pass, ORAssociate of Arts - General Studies
Rogue Community College
Grants Pass, OR01.2020
Skills
- Social Media Marketing
- Customer Needs Assessment
- Problem Solving
- Effective Communication
- Customer Focus
- Product Knowledge
- Organizational Skills
- Conflict Resolution
- Interpersonal Skills
Timeline
Esthetician/ Freelance Makeup Artist
Independent Contractor
09.2020 - Current
Scheduling Assistant
Hellgate Excursions
03.2020 - 08.2020
Office Assistant
Rogue Community College
01.2017 - 01.2020
Lead Esthetician
The Spa at Club Northwest
01.2014 - 01.2015
Assistant Manager/Retail Specialist
Blue Maui Clothing
01.2013 - 01.2015
Barista
Starbucks
01.2013 - 01.2015
Licensed Esthetician
The Spa at Club Northwest
01.2010 - 01.2013
Flight Attendant
Horizon Airlines
01.2006 - 01.2010
One-year Certificate - Aesthetics
Oregon Institute of Aesthetics
Complete Flight Attendant Ground School Training -
Horizon Air
High School Diploma -
New Hope Christian School
Associate of Arts - General Studies
Rogue Community College
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