Jessica Rivers
Blue Island,IL
Overview
25
25
years of professional experience
Work History
Executive Administrative Assistant
Advocate Trinity Hospital
Chicago, IL
04.2018 - Current
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
Housekeeping Manager
V and J Building Maintenance
Alsip, IL
02.2013 - 04.2024
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Supervised, trained, evaluated and scheduled staff.
- Performed quality control inspections in homes and offices.
- Resolved customer complaints in a timely manner.
Customer Service Manager
Blue Cross and Blue Shield
Chicago, Ill
03.2000 - 04.2013
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Education
Supply Chain Management
Moraine Valley Community College
Palos Hills, ILTimeline
Executive Administrative Assistant
Advocate Trinity Hospital
04.2018 - Current
Housekeeping Manager
V and J Building Maintenance
02.2013 - 04.2024
Customer Service Manager
Blue Cross and Blue Shield
03.2000 - 04.2013
Supply Chain Management
Moraine Valley Community College