Summary
Overview
Work History
Education
Skills
Timeline
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Jessica R. Jimenez

Springfield,MO

Summary

Detail-oriented and results-driven Business Analyst with extensive experience in data interpretation, problem-solving, and process optimization. Proficient in utilizing analytical tools such as Microsoft Excel and Tableau, specializing in developing data-driven solutions that enhance operational efficiency. Fosters cross-functional collaboration, makes strategic decisions, and adapts to fast-paced environments, consistently driving efficiency improvements during organizational transformations. Strong communication skills and ability to foster team morale recognized for significant impact in driving overall success.

Overview

16
16
years of professional experience

Work History

Business Analysis Specialist IV

JPMorgan Chase
12.2021 - Current
  • Spearhead data-driven solutions to optimize business processes, ensuring efficiency and accuracy
  • Monitor and maintain letter inventory levels, conducting regular audits to resolve discrepancies and ensure compliance
  • Collaborate with business owners, content data management, and legal teams to align inventory practices with organizational objectives
  • Develop custom tools and job aids in PowerPoint and Excel, streamlining workflows and enhancing team productivity
  • Conduct in-depth business analyses, supporting projects with actionable insights that drive informed decision-making
  • Achieved 100% compliance with regulatory policies, mitigating inventory-related risks
  • Train and mentor team members on complex processes, fostering adaptability and boosting team morale during organizational changes

Customer Escalation Specialist II

JPMorgan Chase
06.2014 - 12.2021
  • Demonstrated expertise in conflict resolution skills while addressing sensitive customer concerns effectively.
  • Reduced customer complaints by implementing effective resolution strategies.
  • Resolved complex customer issues efficiently, maintaining a high level of customer satisfaction
  • Managed difficult clientele with professionalism and empathy, ensuring positive outcomes
  • Navigated a challenging environment, consistently exceeding high performance targets
  • Demonstrated excellent communication skills in handling sensitive customer interactions

Intelligence Analyst

Missouri Army National Guard
01.2009 - 01.2014
  • Conducted intelligence collection, analysis, and dissemination to support high-stakes operations
  • Assessed enemy tactics, terrain, and threat variables, contributing to strategic decision-making
  • Delivered detailed intelligence briefings to senior leadership, enhancing operational planning
  • Worked cross-functionally with military units to integrate intelligence into mission execution
  • Monitored geopolitical developments, providing real-time intelligence updates to command units
  • Maintained the highest level of data security and confidentiality, safeguarding classified information

Education

Agile Scrum Mater (ASM) Certificate -

Simplilearn
06-2025

Certification - Data Visualization in Tableau

eCornell
12.2024

Bachelor’s Degree - Criminology, Sociology

Missouri State University
Springfield, MO
12.2012

Skills

  • Data Analysis & Interpretation
  • Analytical Tools
  • Process Optimization
  • Cross-Functional Collaboration
  • Regulatory Compliance
  • Strong Verbal Skills
  • Training & Mentorship
  • Intelligence Analysis
  • Data Security
  • Analytical thinking
  • Documentation management
  • Expert problem solving

Timeline

Business Analysis Specialist IV

JPMorgan Chase
12.2021 - Current

Customer Escalation Specialist II

JPMorgan Chase
06.2014 - 12.2021

Intelligence Analyst

Missouri Army National Guard
01.2009 - 01.2014

Bachelor’s Degree - Criminology, Sociology

Missouri State University

Agile Scrum Mater (ASM) Certificate -

Simplilearn

Certification - Data Visualization in Tableau

eCornell

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Jessica R. Jimenez