Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Jessica Roback

Lapeer,MI

Summary

Professional office support specialist with extensive experience in administrative functions and legal assistaning. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Known for excellent client service and cultural sensitivity, while being adept at multitasking and meeting deadlines in a fast-paced environment.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Allstate Client Legal Services
08.2018 - Current
  • Prepares legal documents with attention to detail and accuracy.
  • Manages case-specific emails and documentation, ensuring attorneys were well informed.
  • Oversees attorney scheduling, maintaining updated calendars for court appearances, client meetings, and other related appointments
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Processed secure payment transactions for case evaluations and court payments.
  • Assisted in the training of offshore colleagues to help boost team productivity and reduce learning curves.

Legal Assistant

Frasco Caponigro
03.2018 - 07.2018
  • Answered and directed phone calls to appropriate person, greeted clients and notarized documents for all attorneys of the firm.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.

Litigation Paralegal

Applebaum & Stone, PLC
08.2016 - 03.2018
  • Obtaining records and invoices, assembling demand & case evaluation packets, and submitting documents to the court.
  • Improved client satisfaction by providing regular updates and explanations of legal proceedings, demystifying legal process.
  • Increased case efficiency by streamlining document management and organization processes.
  • Identified critical information within extensive documentation through meticulous attention to detail during document review process.

Membership Assistant

Costco Wholesale
10.2001 - 11.2015
  • Served as a liaison between members, management and outside vendors by communicating information, both negative and positive, to improve member satisfaction.
  • Provided a superior level of customer service to members of the wholesale store.
  • Researched all member inquiries and complaints and followed up until a final resolution was found.
  • Processed membership applications while keeping sensitive personal information discreet and secure.
  • Provided constructive feedback to colleagues during brainstorming sessions aimed at addressing member concerns or identifying potential areas of improvement.
  • Provided support to fellow staff members as needed, fostering a cooperative working environment focused on achieving objectives.

Education

Bachelor of Science - Legal Studies

Baker College
08.2017

Skills

  • Customer service
  • Data entry
  • Office administration
  • Administrative support
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Clerical support
  • Scheduling and calendar management
  • Database entry
  • Document management
  • Prioritization

Timeline

Administrative Assistant

Allstate Client Legal Services
08.2018 - Current

Legal Assistant

Frasco Caponigro
03.2018 - 07.2018

Litigation Paralegal

Applebaum & Stone, PLC
08.2016 - 03.2018

Membership Assistant

Costco Wholesale
10.2001 - 11.2015

Bachelor of Science - Legal Studies

Baker College

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Jessica Roback