Jessica Robbins
Orlando
Summary
Security Supervisor with proven expertise at Berman Security Agency in team leadership and emergency response. Skilled in CCTV monitoring and staff management, I successfully developed security policies that enhanced site safety and reduced incidents of unauthorized access. Committed to fostering a secure environment through effective training and proactive threat assessment.
Overview
8
8
years of professional experience
Work History
Security Supervisor
Berman Security Agency
02.2022 - 03.2025
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Assessed electronic security systems and reported malfunctions.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Performed security investigations and reported findings to client management.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Managed security staff rotation for position coverage on breaks.
- Recorded daily security occurrences in site assignment log.
- Completed shift handover reports and debriefed next shift upon arrival.
- Trained security workers on site-specified procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Developed and implemented strategies to prevent and respond to security incidents.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Collaborated with management to develop security policies and procedures.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Developed comprehensive emergency response plans for various scenarios, ensuring preparedness in the event of an incident.
- Assisted human resources with background checks on potential hires to maintain a secure workforce.
- Secured high-value assets through diligent monitoring of storage areas and adherence to strict protocols.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Performed routine maintenance checks on security equipment to ensure functionality and readiness.
- Evaluated performance metrics for security staff, providing constructive feedback for continuous improvement.
- Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
- Implemented access badge system, improving tracking of personnel movement within the facility.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Wrote and submitted daily reports on security team operations.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
Security Officer
Mango's Night Club Orlando
08.2020 - 09.2022
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Examined doors, windows and gates to verify security.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Security Officer
Universal Studios Orlando
06.2017 - 05.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Enhanced overall security awareness among staff through informative presentations on personal safety measures.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Conducted comprehensive security assessments to identify potential vulnerabilities and recommend improvements.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
- Implemented security measures for special events, ensuring guest safety and minimal disruptions.
- Collaborated closely with other departments within the organization to ensure seamless implementation of security initiatives across various functions.
- Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
- Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Examined doors, windows and gates to verify security.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Education
Web Design
IADT
6039 Rio Grande Ave, Orlando, Fl. 32809High School Diploma -
Life Skills Center
4504 S Orange Blossom Trl, Orlando, Fl. 3283904-2008
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Safety and security procedures
- Security management
- Patrol operations
- CCTV experience
- Security team management
- Daily incident reporting
- Staffing and scheduling
- Emergency response
- Safety and security regulations
Timeline
Security Supervisor
Berman Security Agency
02.2022 - 03.2025
Security Officer
Mango's Night Club Orlando
08.2020 - 09.2022
Security Officer
Universal Studios Orlando
06.2017 - 05.2022
Web Design
IADT
High School Diploma -
Life Skills Center
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