Jessica Roberg
Nine Mile Falls,WA
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure General Manager position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
General Manager
Suncrest Fitness Center
08.2016 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Manager
Muv Fitness
03.2014 - 08.2016
- Generated leads through sales promotions and word-of-mouth.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained a clean, safe, and organized gym environment to enhance the customer experience.
Assistant Manager
Maurices
05.2013 - 12.2014
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Lead Retail Sales Associate
Buckle
09.2011 - 03.2013
- Supported management in achieving overall store objectives, assisting with staff training sessions as needed.
- Collaborated with management on promotional events and marketing initiatives, driving increased foot traffic to the store.
- Kept shelves stocked with popular items during busy hours, reducing wait times for customers seeking specific products.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Achieved high levels of repeat business, establishing rapport with customers and remembering their preferences.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Managed efficient cash register operations.
Education
No Degree - Business
Spokane Falls Community College
3410 W. Fort George Wright DrHigh School Diploma -
North Central High School
1600 N. Howard St06.2011
Skills
- Business Leadership
- Time Management
- Recruitment
- Staff training/development
- Cost Reduction
- Marketing Strategies
- Motivation
- Decision-Making
- Customer Retention
Timeline
General Manager
Suncrest Fitness Center
08.2016 - Current
Assistant Manager
Muv Fitness
03.2014 - 08.2016
Assistant Manager
Maurices
05.2013 - 12.2014
Lead Retail Sales Associate
Buckle
09.2011 - 03.2013
No Degree - Business
Spokane Falls Community College
High School Diploma -
North Central High School