Jessica Roberson
North Ridgeville
Summary
Highly motivated soon-to-be graduate with an Associate\'s Degree in Cyber and Information Security and A+ certification. Demonstrated expertise in project and client management, software and program training and onboarding. Skilled in building strong client relationships, ensuring smooth onboarding experiences, and delivering technical training for software solutions. Possessing a solid foundation in cybersecurity principles, passionate about leveraging technical expertise and communication skills to enhance systems and contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Compliance and Regulations Client Management
J.J. Keller and Associates
01.2021 - 01.2023
- Managed client relationships in compliance and regulatory sectors, ensuring adherence to industry standards
- Delivered expert advice and customized solutions for regulatory compliance challenges
- Streamlined processes for efficiency and enhanced customer satisfaction through proactive support and tailored recommendations
- Coordinated with cross-functional teams to implement regulatory updates and compliance initiatives
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Acquisitions Sales Representative
Shift Technologies Inc
01.2020 - 01.2021
- Made 60+ calls daily to acquire vehicles, maintaining a monthly quota of 96% or higher
- Conducted secured DMV report checks for customers to validate vehicle information
- Scheduled and confirmed appointments with prospective clients to streamline sales process
- Delivered persuasive sales pitches to 40+ customers daily, driving vehicle acquisition
National Account Project Manager | USG Wood Ceilings Division
CertainTeed Saint-Gobain
01.2018 - 01.2020
- Quoted projects, processed sample requests/orders, and managed orders from entry to invoicing
- Served as the main contact for product availability, rollout schedules, and adjustments
- Assisted customers with lighting product selection and application
- Maintained pricing matrices for job quoting
- Coordinated with inventory planners to forecast and plan stock for national rollouts
- Conducted client visits to review project specs with architects and engineers
- Managed project budgets, invoicing, and payment processing
Education
Associate's Degree - Cyber and Information Security
Lorain County Community College
08.2025
Skills
- CRM & Cloud Systems
- Python
- Data Analytics
- Software Training
- IT Project Management
- Case Management
- Workflow Optimization
- Team Building
- Training & Onboarding
- Customer Service Excellence
- Strategic Planning
- Critical thinking
- Computer skills
- Organization and time management
- Problem resolution
Highlighted Qualifications
A+ Certified, CRM & Cloud Systems, Python, Data Analytics, Software Training, IT Project Management, Case Management, Workflow Optimization, Team Building, Training & Onboarding, Customer Service Excellence, Strategic Planning
Certification
- CompTIA A+ Certification
Timeline
Compliance and Regulations Client Management
J.J. Keller and Associates
01.2021 - 01.2023
Acquisitions Sales Representative
Shift Technologies Inc
01.2020 - 01.2021
National Account Project Manager | USG Wood Ceilings Division
CertainTeed Saint-Gobain
01.2018 - 01.2020
Associate's Degree - Cyber and Information Security
Lorain County Community College
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