JESSICA ROBERTS
Jasper,Ga
Summary
Dedicated Dental Assistant with over 16 years of robust customer service experience across diverse business sectors. Highly observant and intuitive, with a proven ability to anticipate patients' needs and foster a welcoming and comfortable dental environment. Committed to continuous learning and improvement, maintaining a professional demeanor and strong work ethic. Focused on providing exceptional care while sharing knowledge of oral hygiene and creating meaningful connections with patients through empathy and support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Assistant
Dental Town - General
Cumming, GA
08.2023 - Current
- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Supported dental procedures by providing instruments and materials to the dentist efficiently.
- Managed patient records and scheduling, ensuring accurate appointments and follow-ups.
- Educated patients on oral hygiene practices and post-treatment care for improved outcomes.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Facilitated dental procedures by efficiently passing instruments and managing suction of intraoral fluids. Oversaw preparation of filling materials through precise mixing and water addition. Contributed to the accurate production of casts and impressions.
- Scheduled and confirmed patient appointments.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Prepared treatment areas to ensure a sterile and efficient environment for patient procedures.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
- Facilitated chairside assistance during examinations, enhancing dentist's efficiency and patient satisfaction.
- Executed x-ray procedures with strict adherence to radiation safety protocols.
- Supported dentists during intricate procedures to enhance patient care and achieve successful treatment results.
- Oversaw inventory management to ensure availability of essential supplies.
Call specialist
RBM Of Atlanta
Atlanta, GA
07.2022 - 08.2023
- Managed incoming phone calls and online chats to facilitate appointment scheduling for clients. Addressed fundamental automotive inquiries to support customer needs.
- Applied strong problem-solving skills and business acumen to navigate challenges using dealership resources.
- Initiated outbound calls for service campaigns and followed up with clients who missed scheduled appointments.
- Conducted follow-up calls to clients after service visits to ensure satisfaction and address any concerns.
- Documented information in multiple computer applications throughout appointment scheduling and issue resolution processes.
- Collaborated with team members to streamline communication processes and improve efficiency.
- Handled high call volumes while remaining focused on providing outstanding service at all times.
Contact Tracer
Georgia Department of Public Health
From Home
08.2020 - 05.2021
- Interviewing traced contacts, assessing symptoms, and referring them for testing
- Collecting and recording accurate information using Customer Relationship Management (CRM) software
- Calling newly diagnosed patients to trace individuals they had contact with and determining exposure.
- Interviewing traced contacts, assessing symptoms, and referring them for testing
- Interviewing traced contacts, assessing symptoms, and referring them for testing
Compound Technician
Cherokee Custom Script Pharmacy
Holly Springs, GA
08.2013 - 01.2017
- Processed and verified medication orders to ensure accuracy and compliance.
- Evaluated and recorded quantities to maintain compliance with quality control standards.
- Executed precise mixing of ingredients to ensure consistency and quality in final products.
- Oversaw medication packaging processes to ensure accuracy and compliance.
- Reviewed and revised patient records regularly to maintain up-to-date information and facilitate efficient patient care.
- Managed inventory levels and coordinated orders from wholesalers to ensure optimal stock availability.
- Interacting professionally and efficiently with patients while upholding HIPAA standards
- Oversaw daily monitoring and documentation of non-sterile refrigerator, freezer, and lab temperatures and humidity in Simplifi 797.
- Managed formulation and compounding of creams and capsules, adhering to safety and regulatory standards.
- Executed daily cleaning protocols for clean rooms, including vertical and laminar flow hoods, in compliance with USP 797 standards.
- Operated pharmacy software to manage prescription orders and maintain accurate patient records.
- Collaborated with pharmacists to ensure timely medication preparation and dispensing.
Education
Dental Assisting
Georgia School of Dental Assisting
Kennesaw, GA04.2023
Associate of Science - Interdisciplinary Studies of Applied Science
Georgia Highlands College
Cartersville, GA05.2022
Associate of Applied Science - Interdisciplinary Studies of Applied Science
Chattahoochee Technical College
05.2021
High School - undefined
Pickens County High School
Jasper, GA01.2009
Skills
- Strong communication skills
- CPR Certification, Adult, Infant, Child-American Red Cross
- Excellent Sales Ability
- Process payments
- Identify and Solve Problems and Customer Needs
- Manage Inventory
- Coordinating & Scheduling
- Managing client schedules
- Call control
- Patience and tact
- Stress tolerance
- Assertiveness
Accomplishments
Since working at Dental Town of August 2023, I have received Employee of the month multiple times, received a Orthodontic Liaison award, Received the PERL award from our top Dentist of Dental Town which is chosen out of everyone on our Doctors team between his schedule coordinator, 5 dental hygienists, and other assistants, for work performance, attendance, and attitude for the year.
Certification
- Dental Assistant
- Expanded Duties
- Radiograph, GA
- CPR/ AED/ First-Aid Certification, Adult, Infant, Child-American Red Cross
- BLS Certificate
- Certificate of Compliance
Timeline
Dental Assistant
Dental Town - General
08.2023 - Current
Call specialist
RBM Of Atlanta
07.2022 - 08.2023
Contact Tracer
Georgia Department of Public Health
08.2020 - 05.2021
Compound Technician
Cherokee Custom Script Pharmacy
08.2013 - 01.2017
High School - undefined
Pickens County High School
Dental Assisting
Georgia School of Dental Assisting
Associate of Science - Interdisciplinary Studies of Applied Science
Georgia Highlands College
Associate of Applied Science - Interdisciplinary Studies of Applied Science
Chattahoochee Technical College
Personal Information
Title: Certified Dental Assistant