Jessica Roberts
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Efficient and reliable office clerk with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
2
2
years of professional experience
2007
2007
years of post-secondary education
Work History
Substitute Lunch Room worker
Noble Public Schools
Noble
08.2016 - 03.2017
- Assisted in maintaining clean and safe school environments for students and staff.
- Supported daily classroom activities by setting up materials and organizing supplies.
- Collaborated with team members to ensure timely completion of tasks and projects.
- Followed safety protocols to handle cleaning equipment and supplies properly.
- Communicated effectively with staff to coordinate maintenance and cleaning schedules.
- Adapted quickly to changing priorities in a fast-paced school environment.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
Loan Officer
Continental Credit
Norman
02.2016 - 05.2016
- Evaluated loan applications for accuracy and completeness.
- Assisted clients in understanding loan products and options.
- Maintained detailed records of client interactions and loan processes.
- Collaborated with team members to streamline application procedures.
- Reviewed credit reports to assess borrower eligibility and risk.
- Communicated with clients to gather necessary documentation promptly.
- Supported the underwriting team with preliminary analysis of applications.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Performed daily maintenance of loan applicant database.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Processed payments received from borrowers in accordance with established policies and procedures.
Loan Officer
Arbuckle Finance
Purcell
07.2015 - 01.2016
- Evaluated loan applications for accuracy and completeness.
- Assisted clients in understanding loan products and options.
- Maintained detailed records of client interactions and loan processes.
- Collaborated with team members to streamline application procedures.
- Reviewed credit reports to assess borrower eligibility and risk.
- Communicated with clients to gather necessary documentation promptly.
- Supported the underwriting team with preliminary analysis of applications.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Approved or denied loan applications based on established guidelines.
- Performed daily maintenance of loan applicant database.
- Provided customer service support throughout the entire process from application through closing.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Explained various types of loans available to customers and their associated terms and conditions.
- Approved loan within specified limits or referred to appropriate approval level.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Informed customers of loan application requirements and deadlines.
- Approved or denied loan applications and explained reasoning behind decisions.
Drive-Thru Cashier
Taco Bell
Purcell
03.2015 - 07.2015
- Handled customer orders efficiently at drive-thru window.
- Operated cash register and processed transactions accurately.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization in the work area.
- Collaborated with team members to ensure timely service delivery.
- Followed food safety guidelines during food preparation and service.
- Managed customer inquiries and resolved issues promptly.
- Prepared drink orders and packaged food items for customers.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Received payment from customers and made change as needed.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Verified that orders were accurate and complete before delivering them to customers.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Maintained knowledge of current menu items, prices, and promotions.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Informed customers of regular deals or monthly specials to upsell orders.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Built and maintained productive relationships with employees.
- Scanned items and checked pricing on cash register for accuracy.
Education
Lexington High School
Lexington, OKSome College (No Degree) - Correction Facility Law
Rose State College
Oklahoma City, OKIncompleted - Cosmetology
Paul Mitchell The School
Norman, OKSkills
- Loan evaluation
- Financial analysis
- Customer service
- Record keeping
- Team collaboration
- Task prioritization
- Time management
- Problem resolution
- Effective communication
- Item restocking
- Data confidentiality
- Customer relations
- Waste removal
- Safety and compliance
- Cleaning and sanitation
- Verbal and written communication
- Cash handling
- Financial reporting
- Microsoft office
Languages
English
Full Professional
Timeline
Substitute Lunch Room worker
Noble Public Schools
08.2016 - 03.2017
Loan Officer
Continental Credit
02.2016 - 05.2016
Loan Officer
Arbuckle Finance
07.2015 - 01.2016
Drive-Thru Cashier
Taco Bell
03.2015 - 07.2015
Lexington High School
Some College (No Degree) - Correction Facility Law
Rose State College
Incompleted - Cosmetology
Paul Mitchell The School