Jessica Roberts
Santa Fe,NM
Summary
- Compassionate professional in personal and adolescent care.
- Possess specialized skills in young children's support, disability care, and health monitoring.
- Excel using empathy, communication, and time management to enhance well-being and comfort.
I am a dedicated and adaptable professional with a positive, proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Caregiver, Special Needs
Contracted
Santa Fe, New Mexico
10.2023 - Current
- Provided individualized care to children with special needs daily.
- Assisted in developing personalized educational plans for each child.
- Implemented therapeutic activities to enhance children's social skills.
- Engaged children in recreational activities to promote physical health.
- Maintained a safe and supportive environment for all children.
- Coordinated with specialists to ensure proper care protocols were followed.
- Provided direct care and supervision to children with special needs in a safe and supportive environment.
- Utilized positive reinforcement techniques such as praise or rewards when appropriate.
- Implemented behavior management strategies when needed in order to maintain a safe environment for all children.
- Supported emotional well-being of students by demonstrating patience and understanding during challenging times.
- Administered medications when necessary according to physician instructions.
- Implemented appropriate teaching methods according to IEP goals for each student.
- Taught basic life skills such as communication skills and problem solving techniques.
- Participated in team meetings with other staff members to discuss individual student's progress.
- Facilitated social interaction between children through activities such as games, arts and crafts, music, storytelling.
- Collaborated closely with school personnel in order to ensure consistency across settings.
- Maintained accurate records of daily activities related to the children's development including observations, interactions.
Service Crew Member
Good Grief
Santa Fe, New Mexico
02.2023 - 05.2024
- Participated in meetings to discuss improvements in packaging operations.
- Recorded packaging operations data for production tracking.
- Ensured timely packaging of products according to company standards.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Managed inventory of packaging materials and supplies.
- Assembled cartons, crates, and containers to prepare for shipping.
- Inspected packaging and products for quality control purposes.
- Utilized advanced packaging solutions for fragile items to prevent shipping damage and profit loss.
- Packaged products in a fast-paced environment, meeting high-quality standards.
- Maintained cleanliness and organization within the packaging area.
- Coordinated with shipping department to ensure proper product dispatch.
Bank Teller
Wells Fargo & Company
Santa Fe, New Mexico
01.2012 - 09.2016
- Adhered to financial services security and audit procedures.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Trained employees on cash drawer operation.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Built and maintained client relationships through quality, personalized interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Explained bank services, financial products and applicable fees to customers.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Education
Some College (No Degree) - Early Childhood Care And Education
Santa Fe Community College
Santa FeSkills
- Multi-tasking
- Time management
- Communication
- ECECD trained
- Autism assistance
- Team oriented
Timeline
Caregiver, Special Needs
Contracted
10.2023 - Current
Service Crew Member
Good Grief
02.2023 - 05.2024
Bank Teller
Wells Fargo & Company
01.2012 - 09.2016
Some College (No Degree) - Early Childhood Care And Education
Santa Fe Community College