Jessica Robertson
California,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talented in training new hires and molding the presented material to fit the unique needs of individuals. Seeking the opportunity for advancement and personal growth within this department.
Overview
15
15
years of professional experience
Work History
Human Resource Assistant (Personnel Clerk)
Missouri Department Of Corrections
Jefferson City, MO
01.2024 - Current
- Facilitated and offering guidance throughout the New Hire process.
- Prepared job vacancy announcements for open positions to recruit and hire qualified staff.
- Prepared correspondence relating to hiring decisions such as offer letters.
- Processed employee salary and benefit changes in accordance with company policies.
- Maintained personnel records and files, ensuring accuracy of information and confidentiality.
- Collaborated with other departments to ensure proper onboarding of new hires into the system.
- Performed various office duties such as filing documents, preparing payroll forms, photocopying documents.
- Researched and corrected problems with time, leave and attendance records.
- Entered and updated personnel actions into the SAMII payroll system.
- Reviewed various audits to make necessary changes for accuracy in payroll.
Healthcare Reimbursement Specialist and Trainer
SurgAssist
Jefferson City, MO
10.2021 - 12.2023
- Reviewed and processed reimbursement requests in accordance with company policies and procedures.
- Performed monthly audits for accuracy of claims submitted for payment.
- Maintained a database of all reimbursements, payments, and other transactions.
- Resolved discrepancies between provider documentation and insurance plan requirements.
- Responded to customer inquiries regarding the status of their reimbursement requests.
- Generated reports summarizing daily activity related to reimbursements and payments.
- Investigated complex cases involving multiple providers or incorrect coding issues.
- Assessed skills gaps among employees and identified appropriate methods for addressing those gaps through targeted training.
- Assisted in developing new processes for more efficient management of reimbursement requests.
- Developed and implemented comprehensive training programs for new employees while ensuring compliance with company policy at all times.
- Updated curriculum materials as needed based on changes in company standards or regulations.
- Conducted evaluations of existing training materials to identify areas for improvement.
- Assisted in developing strategies to enhance employee knowledge retention.
- Provided feedback to management on the effectiveness of training courses and material.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Adapted teaching methods according to the needs of individual learners.
Registered Medical Assistant and Clerical Trainer
JCMG
Jefferson City, MO
05.2015 - 10.2021
- Performed patient assessments, including vital signs and medical history documentation.
- Assisted physicians in exams, treatments, and procedures.
- Prepared laboratory specimens for analysis and organized lab results.
- Provided instruction to patients on medication usage and treatment plans.
- Verified insurance coverage and processed payments from patients.
- Maintained clinical records according to HIPAA regulations.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed effective relationships with colleagues at all levels within the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners.
- Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
CMT
St. Joseph Bluffs
Jefferson City, MO
04.2011 - 06.2013
- Provided guidance and instruction to new CMTs on job duties and responsibilities.
- Assisted with training new Certified Medication Technicians on medication administration processes and charting.
- Analyzed data from quality control tests to determine product compliance.
- Ensured safety protocols were followed in accordance with company policies.
- Administered medications to residents in accordance with physician's orders, nursing standards, and state regulations.
- Maintained accurate records of medication administration and other related documentation.
- Monitored vital signs prior to administering medications and reported any changes or irregularities to the supervising nurse.
- Performed inventory control for all medications on a regular basis.
- Provided patient education regarding proper use of medications, possible side effects, and other important information related to medication usage.
- Identified potential drug interactions and reported them promptly to the supervising nurse.
- Ensured that medication was stored correctly according to manufacturer guidelines and facility policies.
- Assisted in the development of individualized treatment plans for each resident based on their medical needs.
- Reported any observed changes in physical condition or behavior immediately to the supervising nurse or physician.
- Participated in quality assurance activities such as chart audits, safety inspections., designed to improve patient care services.
- Adhered strictly to all HIPAA regulations when handling confidential patient information.
- Communicated effectively with family members about their loved one's current medical status.
Customer Service Representative
Alorica
Topeka, KS
12.2009 - 03.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Associate of Science, Nursing -
Metro Business College
05.2015
Skills
- Dependable
- Attention to Detail
- Time Management
- Computer-savvy
- Multitasking
- Organized
- Employee Relations
- Communication Management
- Assessing performance
- Learning Styles
- Lesson Plan Development
- Creative Problem-Solving
- New Hire Training
Timeline
Human Resource Assistant (Personnel Clerk)
Missouri Department Of Corrections
01.2024 - Current
Healthcare Reimbursement Specialist and Trainer
SurgAssist
10.2021 - 12.2023
Registered Medical Assistant and Clerical Trainer
JCMG
05.2015 - 10.2021
CMT
St. Joseph Bluffs
04.2011 - 06.2013
Customer Service Representative
Alorica
12.2009 - 03.2011
Associate of Science, Nursing -
Metro Business College