Jessica Robertson
Glens Falls,NY
Summary
Motivated team player with strong leadership skills seeking to grow my knowledge in the industry. Compassionate professional with background in social and human services, known for productivity and efficient task completion. Possess specialized skills in program development and management, case management, policy, and quality. Excel in communication, empathy, and problem-solving to support individuals and communities effectively.
Overview
17
17
years of professional experience
Work History
Health Home Assistant Director
Adirondack Health Institute
07.2017 - Current
- Responsible for the day-to-day oversight and operations of the internal care management team and Lead Health Home Operations, development of Health Home Policies and Procedures, relationship building with Health Home community, state, and managed care partners, training facilitation, and monitoring program quality and performance.
Program Coordinator for Bridges to Health Medicaid Waiver and Children’s Health Home
Northeast Parent and Child Society
Queensbury, New York
08.2015 - 07.2017
- Program management and oversight, staff management, compliance, auditing, and program development for the transition to Health Home.
Program Specialist
Big Brothers Big Sisters of the Southern Adirondacks
Glens Falls, New York
09.2011 - 08.2015
- Volunteer recruitment and management, child safety oversight, fundraising event execution, and crisis intervention, case conferences.
Team Leader
Child and Family Service (CR)
Cheektowaga, New York
04.2007 - 05.2011
- Perform staff supervisions, conduct assessments, provide behavioral interventions, and assist in planning age-appropriate programming.
Site Manager (IRA)
Community Services for the Developmentally Disabled
Buffalo, New York
09.2009 - 08.2010
- Conduct monthly assessments, Staff Management, ensure compliance, trainings, and maintain adherence to service plan goals.
Education
B.A. Psychology and B.A. American Studies -
University at Buffalo
Amherst, New York05.2007
Skills
- Budgeting and Cost Savings
- Regulatory Compliance
- Process Improvement
- Data Analysis
- Resource Allocation
- Problem-Solving
- Team Leadership
- Procedures Development
- Quality Assurance
- Multitasking and Organization
- Staff Management
- Operations Management
- Community activities
- Medical Charting
- Care plan assessment
- Client documentation
- Clinical Quality Program Standards
- Case management experience
- Care Plan Management
- Knowledge of state regulations
- Case Management
References
References available upon request.
Timeline
Health Home Assistant Director
Adirondack Health Institute
07.2017 - Current
Program Coordinator for Bridges to Health Medicaid Waiver and Children’s Health Home
Northeast Parent and Child Society
08.2015 - 07.2017
Program Specialist
Big Brothers Big Sisters of the Southern Adirondacks
09.2011 - 08.2015
Site Manager (IRA)
Community Services for the Developmentally Disabled
09.2009 - 08.2010
Team Leader
Child and Family Service (CR)
04.2007 - 05.2011
B.A. Psychology and B.A. American Studies -
University at Buffalo
Similar Profiles
Gavin SessionsGavin Sessions
Boat Steward at Adirondack Watershed InstituteBoat Steward at Adirondack Watershed Institute
Taylor RobergeTaylor Roberge
Licensed Practical Nurse at Adirondack HealthLicensed Practical Nurse at Adirondack Health
Kailei CookKailei Cook
Triage Nurse at Adirondack HealthTriage Nurse at Adirondack Health
Carter CarpenterCarter Carpenter
Therapeutic Program Worker at Glens Falls HospitalTherapeutic Program Worker at Glens Falls Hospital
Carolyn BeswickCarolyn Beswick
Inventory Specialist/ Shift Lead at WalgreensInventory Specialist/ Shift Lead at Walgreens