Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Robichaux

Beaufort,SC

Summary

Highly energetic, outgoing, detail-oriented, reliable, and friendly. Someone who handles multiple responsibilities simultaneously, and quickly learns and masters new concepts and skills. Focused professional skilled in stabilizing and assessing patients in emergencies. Adept in utilizing medical equipment and instruments to diagnose and treat patients. Possesses strong interpersonal skills to effectively communicate with patients, emergency personnel, and medical staff.

Overview

15
15
years of professional experience
1
1
Certification

Work History

EMT-Basic

Chatham County Emergency Services
06.2023 - Current
  • Provides compassionate emergency medical services to patients in emergencies
  • Transporting patients to the hospital of choice or the best to fit their needs
  • Educate patient/patient families on options for treatment/transport
  • Assess the patient's condition through physical and verbal exams
  • Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
  • Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergencies.
  • Reduced response times by effectively utilizing advanced navigation tools and prioritizing dispatch calls.
  • Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
  • Increased efficiency in emergency scenes by proficiently using essential equipment such as stretchers, backboards, oxygen delivery systems, and suction devices.
  • Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
  • Supported accurate documentation processes by completing detailed patient care reports within required timeframes.

Dispatcher

Parris Island Fire Department
08.2021 - Current
    • Communicated with individuals within the inbound call center setting to complete dispatch support for all fire and EMS calls
    • Monitored dispatch board and adjusted call priorities regularly based on caller needs
    • Kept detailed and updated records of calls in physical and electronic databases
    • Worked multiple high-volume radios while answering phones
    • Provide EMD instructions as needed.
    • Followed established protocols for professional handling of emergency situations.
    • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire, and EMS while tracking data in real-time environments.

Dispatcher

Beaufort County Sheriff's Office
08.2015 - 08.2021
    • Communicated with individuals within an inbound call center setting to complete dispatch support for all law, fire, and EMS calls
    • Monitored dispatch board and adjusted call priorities regularly based on caller needs
    • Kept detailed and updated records of calls in physical and electronic databases
    • Trained new hires
    • Worked multiple high-volume radios while answering phones
    • Entered items and people into the National criminal information center database
    • Tasked as the quality checker on shift for all entries/removals from the National criminal information center database
    • Trained in all supervisor duties and filled in when needed.

Customer Service Specialist

Dicks Sporting Goods
02.2015 - 10.2015
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Documented conversations with customers to track requests, problems, and solutions
  • Assisted customers in making payments on accounts and setting up payment plans
  • Educated customers on special pricing opportunities and company offerings
  • Trained new employees on procedures and policies to maximize team performance.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Store Accountant

Stop N Go
06.2014 - 12.2014
    • Prepared monthly and year-end closing statements, financial documents, and invoices
    • Monitored 14 stores' costs and presented budget forecasts each quarter
    • Posted financial data in Excel spreadsheets and managed inventory
    • Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
    • Improved store financial accuracy by conducting regular audits and reconciling discrepancies.
    • Reduced accounting errors with diligent attention to detail and thorough data entry.

Store Manager

Stop N Go
01.2014 - 06.2014
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits
  • Corrected operational discrepancies by developing and executing process improvements
  • Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements
  • Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications
  • Managed inventory tracking and physical inventory count to minimize loss
  • Strengthened workflow productivity by hiring, managing, and developing top talent
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory control, cash control, and store opening and closing procedures.

Assistant Store Manager

Stop N Go
06.2013 - 01.2014
  • Assisted in overall day-to-day operations of the store, including continuous development of effective store associates to achieve desired sales and results
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
  • Reviewed monthly sales and performance reports supporting operational planning and strategic decision-making
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales
  • Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications
  • Coached and developed store associates through formal and informal interactions.

Cashier/ Food Prep

Noble Romans
07.2012 - 01.2013
  • Up-sold additional menu items, beverages, and desserts to increase restaurant profits
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Correctly received orders, processed payments, and responded appropriately to guest concerns
  • Served fresh, hot food promptly
  • Performed general maintenance duties, including mopping floors, washing dishes, and wiping countertops.

Sales Associate

Tire Kingdom
08.2009 - 10.2010
    • Quickly unloaded product shipments and stocked freezers
    • Prepared items according to written or verbal orders, working on several different orders simultaneously
    • Communicated with customers regarding vehicle issues and potential repairs
    • Contributed to repeat and referral business by using strong customer service and problem-solving skills
    • Organized work records and filed reports
    • Ordered accurate amounts of parts and supplies to maintain necessary inventory
    • Received and processed cash and credit payments for in-store purchases
    • Placed special merchandise orders for customers
    • Worked as a team member to provide the highest level of service to customers.

Call Center Representative

Convergys
08.2008 - 09.2009
    • Configured and installed routers, switches, and wireless controllers
    • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
    • Documented conversations with customers to track requests, problems, and solutions
    • Handled escalated customer service concerns to preserve revenue streams from key customers
    • Met or exceeded call speed, accuracy, and volume consistently
    • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.

Education

Basics for nursing -

Coastal Carolina Community College
Jacksonville, NC

Technical College of the Lowcountry
Beaufort, SC

High School Diploma -

Battery Creek High School
Beaufort, SC

Skills

  • Customer satisfaction
  • Critical thinker
  • Emergency Medicine
  • Organizational Skills
  • Dependable and Responsible
  • Multitasking Abilities

Certification

  • Certified Tactical Dispatcher, APCO, 01/2021
  • Certified Active Attack Emergency Dispatcher, Texas A&M, 02/2021
  • Is-00702.a, FEMA, 02/2016
  • IS-00701.a, FEMA, 02/2016
  • IS-00706, FEMA, 01/2016
  • IS-00703.a, FEMA, 01/2016
  • IS-00800.b, FEMA, 01/2016
  • IS-00100.b, FEMA, 09/2015
  • IS-00700.a, FEMA, 01/2016
  • IS-00200.b, FEMA, 01/2016
  • IS-00005.a, FEMA, 07/2023
  • IS-00020.17, FEMA, 10/2017
  • GEMS(Geriatric Emergency Medicine), NAEMT, 08/2023
  • PHTLS(Prehospital Trauma Life Support), NAEMT, 07/2023
  • EPC(Emergency Pediatric Care), NAEMT, 09/2023
  • Hazmat Awareness, 04/2022
  • CPR, 09/2022
  • ICS300, 02/2023
  • ICS400, 02/2023
  • NREMT, 12/2022
  • GA EMT State License, 03/03/30/2023
  • SC EMT State License, 12/29/2022

Timeline

EMT-Basic

Chatham County Emergency Services
06.2023 - Current

Dispatcher

Parris Island Fire Department
08.2021 - Current

Dispatcher

Beaufort County Sheriff's Office
08.2015 - 08.2021

Customer Service Specialist

Dicks Sporting Goods
02.2015 - 10.2015

Store Accountant

Stop N Go
06.2014 - 12.2014

Store Manager

Stop N Go
01.2014 - 06.2014

Assistant Store Manager

Stop N Go
06.2013 - 01.2014

Cashier/ Food Prep

Noble Romans
07.2012 - 01.2013

Sales Associate

Tire Kingdom
08.2009 - 10.2010

Call Center Representative

Convergys
08.2008 - 09.2009

Basics for nursing -

Coastal Carolina Community College

Technical College of the Lowcountry

High School Diploma -

Battery Creek High School

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Jessica Robichaux