Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Robinson

Sacramento,CA

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

13
13
years of professional experience

Work History

Customer Service Specialist, Reserach Analyst

Conduent
San Francisco, CA
01.2017 - Current

Analyzed and synthesized research results to present findings to leadership team. Designed and implemented program macros for statistical analyses. Kept marketing team informed of latest analytics and metrics through regular reporting. Gathering and analyzing data on market trends and consumer demographics, customer needs, and people's buying habits to create forecasts and help optimize marketing efforts. Developing and refining processes for data collection and analysis. Collecting and analyzing data on demographics, customer preferences, market needs and consumer buying habits. Summarized raw data and analyses and made recommendations based on findings. Interpreting findings to determine pricing strategies, forecast future trends, and help develop targeted marketing strategies and tactics. Assessing the impact and performance of marketing programs and strategies and working with sales and marketing teams to develop solutions. Creating tables, graphs, reports and presentations to present their findings to senior managers and clients. Used findings from research and data to make recommendations for business. Built research instruments and drafted questions for digital, traditional and in-person surveys. Evaluated digital presence by product, service or brand to help define digital strategies. Trained interviewers in proper techniques to collect relevant and reliable data.

Quality Assurace Analyst

Partnership Healthplan of CA
Fairfield, CA
12.2014 - 01.2017

Prepared and analyzed internal and external quality reports for management staff review. Analyzed financial data to identify trends, patterns and strategies. Analyzed complex financial information to offer recommendations to management, driving decision-making. Supported projects and analyses to drive consistency and accuracy within financial models. Used best practice models to analyze large amounts of data and share insights. Analyzed pre-campaign materials for compliance with internal goals, prototypes, promotional proofs and related ephemera. Maintained up-to-date knowledge of company and federal regulations to drive product quality, consistency and compliance. Researched federal laws, policies and regulations. Managed budgets and implemented quality assurance efficiency procedures. Investigated program discrepancies and made adjustments as necessary. Suggested cost-effective methods to efficiently allocate resources. Maintained positive working relationship with fellow staff and management. Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance. Motivated and encouraged team members to communicate more openly and constructively with each other. Prioritized and organized tasks to efficiently accomplish service goals. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Accounting Clerk

FPI Management
Folsom, CA
07.2011 - 12.2014

Develop, prepare, analyze and administer budget. Produce and analyze a variety of reports including income statements and balance sheets. Provide technical support on budget/ fiscal related issues. Analyzed competitors and market trends to facilitate business growth. Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions. Developed or analyzed information to assess current or future financial status of firms. Analyzed actual financial results to budget, preparing variance reporting to functional groups. Evaluated and approved contracts, proposals and purchase orders. Developed budgets, prepared forecasts and monitored financial deadlines. Provide customer service based fiscal services, procedural advice, service and support needed for the business. Review monthly expenditures; prepare monthly projections. Develop procedures and policies to improve services. Review fiscal impact of deficiencies to make recommendations to owner for baseline changes using the prior year's funding decisions and budget plans. Monitor expenditures of spending and correct allocations. Discuss future plans and needs with owner to determine the level of funding. Receive and record digital payment, cash and checks. Check for accuracy in reports, figures and postings. Reconcile and report any discrepancies found in the records. Prepare expenditure plans, client reports, performance measure reports, and special project funding reports for owner. Provide assistance and support in determining the status of service targets, workload projections and cost effectiveness. Gather and analyze data for a variety of financial reports on a daily, weekly, and monthly basis. Compare purchase orders, prices, terms of payment and other charges. Create and implement spreadsheets for costs and projections. Manage the annual audit process, including preparing audit schedules. Build strong client relationships to maintain current business and acquire new clients. Provide exceptional client support at all times.

Education

Associate of Science - Criminal Justice

Kaplan College
Sacramento, CA
06-2013

Bachelor of Science - Psychology

University of Phoenix
Online

Skills

  • Data collection and analysis
  • Quality control enhancement
  • Microsoft Excel
  • Strong analytical skills
  • QA reporting
  • Quality Assurance
  • Root Cause Analysis
  • Report Preparation
  • Recordkeeping
  • Payroll
  • Regulatory Compliance
  • Invoice Processing
  • Staff Management

Timeline

Customer Service Specialist, Reserach Analyst

Conduent
01.2017 - Current

Quality Assurace Analyst

Partnership Healthplan of CA
12.2014 - 01.2017

Accounting Clerk

FPI Management
07.2011 - 12.2014

Associate of Science - Criminal Justice

Kaplan College

Bachelor of Science - Psychology

University of Phoenix
Jessica Robinson